Human Resources FAQ
Where is BU Human Resources located?Charles River Campus
25 Buick Street, 2nd Floor
Boston, MA 02215BU Medical Campus
801 Massachusetts Ave., 4th Floor
Boston, MA 02118
How do I contact Human Resources?
Where can I find detailed information about my benefits options online?
Please visit the Boston University Human Resources Health & Wellness website at: http://www.bu.edu/hr
If you need further information, please contact the BU HR Service Center.
What is the BU Human Resources Service Center?
The Service Center is a main point of contact to direct your HR-related questions:
- Benefits (including retirement)
- Leaves (including FMLA)
- New employee set up & orientation
- Employee transactions (e.g. name changes, salary deductions)
- HR records management (e.g. employment verification)
- General inquiries
Please identify yourself as an BUMG member when contacting the Service Center.
Where can I get more information about leave policies, including FMLA?
BUMG members can review the BUMG Personnel Policy for their specific type of leave. To initiate a leave request, contact Matrix Absence Management at 877-202-0055 or online at MatrixAbsence.com. For general questions, contact the BU Human Resources Service Center at (617) 353-2380.
Where can I find my salary and benefits information?
You can login to BU Works ( http://www.bu.edu/buworks/ ) with your Boston University login credentials and find your salary and current benefits information listed under the Employee Self-Service tab. To learn more about using Employee Self Service, please visit: http://ppo.buw.bu.edu
Are there Human Resources drop in times?
Human Resources drop in availability has been impacted by the COVID-19 situation. Please call (617) 353-2380 to schedule a time to speak to an HR representative if you have specific detailed questions.