Mental Health and Well-being Resources

These resources are available to all BUMG members.

Behavioral and Mental Health Support

  1. Telehealth: Doctor on Demand:  Confidential services are available for online video chat with licensed physicians, psychiatrists and psychologists. This free service will be available to providers and their family members. To access the service, download the ‘Doctor on Demand’ app, select the group name “BMC Providers” and complete your profile set up. Click here for more information. To learn more, visit
    • Urgent Care If your child gets sick and you’re not sure if it’s serious, or what to do, call Doctor on Demand. Generally, you’ll be connected to a board-certified doctor who can assess your condition, order a prescription, or triage you to an appropriate location if needed.
    • Mental Health Services are available for children through online video chat with licensed practitioners. Access the app to find practitioners who specialize in pediatric care. Conditions treated include depression, anxiety, addiction, trauma and loss. Medications that a psychiatrist prescribes can be filled at any local pharmacy, including BMC

  2.  Telehealth: Well Connection:  Telehealth is covered under both BU Health Plans. Learn more about this service here.

  3. BU Employee Resources for Clinicians:  Boston University’s Faculty & Staff Assistance Office ( helped clinicians cope with adverse outcomes, burnout and the stressors associated with working in academic medicine for many years. Their licensed behavioral health providers are using a HIPAA compliant zoom platform for free and confidential counseling, consultation and referral services available to BU faculty, staff and their family members. They are also offering virtual support groups and workshops, some specifically for clinicians coping with the Covid-19 pandemic. For more information, see their website or call 617-353-5381.

  4. BMC Employee Assistance Program (EAP):  EAP is available for free, 24/7 confidential counseling to all employees and their families experiencing behavioral health issues such as stress and anxiety, substance use, and adjustment disorders. During the COVID-19 outbreak, this service is now also available for BUMG employees. For more information, visit and use Web ID: BMC. For counseling and referrals call: 833-306-0107.

  5. Learn to Live is a confidential, online behavioral health resource for employees and their families who are struggling with stress, depression, sleeplessness, social anxiety or substance use. Built on the principles of Cognitive Behavioral Therapy (CBT), Learn to Live programs have proven effective in reducing mental health symptoms.  The programs are available in English and Spanish, accessible anytime from a computer or mobile device.  Learn to Live offers free assessments, optional personal coaching with a mental health clinician, and opportunities for adding social support. This benefit is available at no cost to all Boston University faculty, staff, and their family members 13 and older. Visit to learn more.

  6. 24/7 Real-time Psychological First Aid Support:  Page 5804 or call the BMC operator (617-638-8000and enter 0 and ask to page 5804) and an on-call licensed clinician who understands the hospital environment will call you back within 30 minutes.  You can also email COVID19BehavioralHealthSupport@bmc.orgto schedule a time to speak with someone by phone or Zoom.

  7. Pause a Moment (PAM): a free web-based well-being platform designed by Stanford psychologists and healthcare workers in response to the pandemic. PAM provides healthcare workers with brief, personalized tools to help with stress and stress injury symptoms. You can use PAM privately and confidentially. None of your personal information will be shared with anyone. A tool or exercise can be as short as one minute. More information is available in this video. Registration is optional, but please consider. BUMG Registration Code: 951. Click here to get started.

  8. BMC BIPOC Mental Health Resources: Click here to find resources specific to support BIPOC mental health.

  9. Shine: Shine is a mental wellness app to make caring for our mental and emotional health easier, more representative, and more inclusive—of all of our experiences. Starting May 23, 2022, your Shine subscription is 100% covered by Boston University.

  10. Chaplain on Demand:  As members of the hospital’s interdisciplinary team, Chaplains are trained to respond to your spiritual, emotional, and religious needs. Call 617-414-4299to speak with a member of Chaplaincy Services.

    Well-being Resources and Programs

    1. BMC Employee Resilience Team:  The Employee Resilience Team is available to speak to individuals and teams and provide support related to stress management, anxiety, work conflicts, and traumatic events and situations. They can be reached at, 617-414-4357, or by paging 8010.

    2. The Working Well Clinic has established an email address ( for staff questions related to your health and safety such as travel, exposure, and staying home/self-isolation or when to return to work.

    3. BMC’s Mindfulness Program has a weekly “Mindful Moment” email with links to its virtual drop-in sessions, thoughtful poems, and easy stress relief tips to support and strengthen our resiliency to counter the ongoing COVID-19 news updates.  Email to sign up.

    4. Sleepio: Research shows that people who suffer from chronic sleep problems have more difficulty managing emotions, are at double the risk of developing depression, and respond less to treatment for mental health disorders. Sleepio teaches you techniques to get your sleep schedule, thoughts, lifestyle, and sleep environment into shape. Learn more about the program by watching this short video. Discover your Sleep Score and how to improve it at

    5. Daylight: Daylight is a program designed to help you build your resiliency so you can feel better when facing life’s tough challenges. It was created with evidence-based research and uses cognitive behavioral therapy to teach you ways to manage your daily stress, worries, and anxiety, based on your specific needs. Learn more about the program by watching this short video. Register at

    6. Headspace: Headspace can be used as a personal guide towards less stress, more focus, and better sleep. With guided exercises and structured courses, Headspace will help you start your day motivated and end your day grounded. To join Headspace, click here.

    7. RestoreResilience: RestoreResilience helps people learn ways to manage stress, cultivate positivity, and sleep more soundly through expert coaching and a mobile app.  Additionally, RestoreResilience members also have access to “Restore TV” sessions – covering nutrition, exercise, sleep, and stress so you’ll always be able to find something that’s relevant to your personal health and wellbeing journey.  Get started by visiting their website.