Human Resources FAQ
Where is BU Human Resources located?Charles River Campus
25 Buick Street, 2nd Floor
Boston, MA 02215BU Medical Campus
609 Albany Street
Boston, MA 02118
How do I contact Human Resources?
Where can I find detailed information about my benefits options online?
Please visit the Boston University Human Resources Health & Wellness website at: http://www.bu.edu/hr
If you need further information, please contact the BU HR Service Center.
What is the BU Human Resources Service Center?
The Service Center is a main point of contact to direct your HR-related questions:
- Benefits (including retirement)
- Leaves (including FMLA)
- New employee set up & orientation
- Employee transactions (e.g. name changes, salary deductions)
- HR records management (e.g. employment verification)
- General inquiries
Please identify yourself as an BUMG member when contacting the Service Center.
Where can I get more information about leave policies, including FMLA?
BUMG members can review the BUMG Personnel Policy for their specific type of leave. To initiate a leave request, contact Matrix Absence Management at 877-202-0055 or online at MatrixAbsence.com. For general questions, contact the BU Human Resources Service Center at (617) 353-2380.
Where can I find my salary and benefits information?
You can login to BU Works ( http://www.bu.edu/buworks/ ) with your Boston University login credentials and find your salary and current benefits information listed under the Employee Self-Service tab. To learn more about using Employee Self Service, please visit: http://ppo.buw.bu.edu
Are there Human Resources drop in times?
Human Resources drop in availability has been impacted by the COVID-19 situation. Please call (617) 353-2380 to schedule a time to speak to an HR representative if you have specific detailed questions.