Category: Featured

Network Upgrade – June 26 12AM-8AM (Y-Drive Outage Expected)

June 17th, 2016 in Featured, News

There will be a Network Upgrade on June 26th, from 12AM-8AM. During this time the Y-Drive will be inaccessible until the upgrade is complete. After the Network Upgrade is complete you will be able to reconnect to the Y-Drive without any issues.

If you experience any issues or have any questions, please feel free to contact us at 617-638-5914 or by emailing us at

Office Issues Due to Microsoft Update

November 13th, 2015 in Featured, Incidents, Service Outage

On 11/11, Microsoft released a Windows Security Update (KB3097877) that has caused connection issues between Outlook clients and the Exchange server, often resulting in an application crash. This has also been observed to affect other Office applications such as PowerPoint, Word, and Excel. If you are experiencing similar issues, please follow the instructions below:

  1. Click the Start icon or press the Windows key on your Keyboard
  2. Type “Windows Update” (without quotations) and click Windows Update
  3. If you see the message “1 important update is available”, click on “Install updates”. Let the installation run (this could take up to 10 minutes) and restart your computer when prompted by that window. Once you log back in, the issues should be resolved.
  4. If you do not see this message, click “View update history” in the left panel.
  5. In the top right, click on “Installed Updates”
  6. In the top right corner, in the “Search Installed Updates” field, type KB3097877 and hit enter
  7. Right click on update listed (“Security Update for Microsoft Windows KB3097877”) and select uninstall. Click yes when prompted.
  8. Let the uninstallation process run, and restart your computer when prompted.
  9. When you log back in, open up the Windows Update window again and select “Check for updates” in the left side-panel
  10. This check could take several minutes. Please be patient. When the check is complete, you should see the message “1 important update is available”. Click “Install updates” and let the installation process run.
  11. Restart your computer when prompted. Once you log back in, the issue should be resolved.

If you experience any issues, please feel free to contact our help desk at 617-638-5914 and one of our staff members can assist you.

Upcoming Network Maintenance – Oct. 25th, 2015

October 21st, 2015 in Featured, News, Service Outage

The BUMC Office of Information Technology Networks Group will be performing network maintenance starting at 12:00AM and ending at 8:00AM on Sunday, October 25th.

During this time, please expect all wired and wireless network services in the locations listed below to be unavailable.

72 East Concord Street – This includes the BUMC Alumni Medical Library
80 East Concord Street
85 East Concord Street
65 East Newton Street
100 East Newton Street
615 Albany Street
771 Albany Street
780 Harrison Avenue

BU (802.1x) Wireless Network Connectivity Issues

September 18th, 2015 in Featured, News

Due to a recent change in our wireless servers some of our users are experiencing a connectivity issue when using/or connecting to the BU(802.1x) Wireless Network. In order to correct this issue, users will have to remove and re-add the BU(802.1x) wireless network manually. Below you will find instructions on how to remove and re-add the network. These instructions can be used for systems running Windows 7/8/10 as well as tablets:


If you experience any issues, please feel free to contact our Help Desk at 617-638-5914.


SAS Renewals Begin for 2015-2016

August 18th, 2015 in Featured, News

SAS renewals have begun for the 2015-2016 school year.

SAS users who need to download or renew SAS for 2015-2016 should put in a request at our SAS webpage.

Renewal files for SAS 9.1.3, 9.2, 9.3, and 9.4 are available. Downloads for SAS 9.1.3 and 9.3, 9.4 Lite are available. The installer for SAS 9.4 and the SAS Virtual Machine will be available soon.

The installer for SAS 9.4 has been updated to version TS1M3, the latest version of SAS 9.4. Existing SAS users may want to consider downloading these new installers to get the latest updates.

For more detailed information about obtaining SAS, please check our SAS webpage. If you still have questions, contact the BUMC IT Service Desk at 617-638-5914 or

Updated: 8/31/2015

SAS 9.4 Lite is now available.

Changes in how some access the “Y” Drive

June 5th, 2015 in Featured, News

On Tuesday June 30 we will change the way some people access the BUMC file server (the “Y” drive).  If you currently access the “Y” drive using the path that begins with \\\bumc\ on a PC or smb:// on a MAC, you will need to correct the way you connect to the server.  You will now want to connect using \\\bumc on PC or smb:// on a MAC.  Please visit our mapping the Y drive page for detailed instructions.

We are making this change to make it easier for some to access the BUMC website.  Currently to access the website you need to type in into the address bar, after the change is in place, the www won’t be needed and simply using will work.

Appropriate Y-Drive Usage

January 24th, 2014 in Featured, News

What is the Y-drive?   The Y-drive is a general purpose, shared storage resource available to all BUMC faculty and staff to conduct University-related activities. It was created as a shared campus resource over 15 years ago at 50GB. Today it is nearly 25TB.

Are there disk quotas on the Y-driveGenerally, the Y-drive has not had any quotas established. We have relied on the community to be good stewards of this service. By and large, this policy has been successful.

Can I store personal files on the Y-drive?   No. The Y-drive is not intended for personal data storage.

How does BUMC/IT know what I have on the Y-drive?    BUMC IT does not actively police the use of the Y-drive unless automated monitors indicate a resource threshold has been reached. Recently, on several occasions, available storage on the Y-drive has been under pressure. Automated reports of top storage users have revealed examples of potentially inappropriate personal use of the Y-drive including the following examples:

  • personal iTunes libraries
  • (likely) copyrighted material such as software, movies and television programs
  • personal photo libraries
  • computer backups
  • other personal files

While we have contacted these top users for remediation, we have not explored all suspected personal use cases. We ask you to review your current Y-drive usage to ensure you are only storing work-related files.

Does that mean that BUMC IT is snooping around in my files?   No. The aforementioned reports only list general file-system information about the file such as its name, size, creation date, etc. We do not “snoop” into the contents of any files on the Y-drive.

I’ve looked through my files on the Y-drive and found some of a personal nature as listed above. I want to keep these files. What are my alternatives?

Citing the examples above:

  1. iTunes and other music libraries for personal use should be stored on your personal computer.
  2. Copyrighted material should never be illegally maintained. You should immediately delete it.
  3. Photos can be stored on any number of consumer photo sharing sites (e.g., Flickr, Google Photos, OneDrive, etc.)
  4. It is unnecessary to back up your personal computer to the Y-drive. The University has a site license for CrashPlan that will accomplish this goal in a more sustainable fashion.
  5. You should store these files on a consumer file service — e.g., Google Drive, Microsoft Onedrive, Dropbox, Amazon Cloud Drive, etc.

But I have a lot of data sets that I need to preserve, what are my options?  The University has a high-capacity Data Archiving service for the storage of infrequently used data. This service is available to all faculty, researchers, staff and departments.

If you need assistance with managing your files and directories, contact the BUMC One Help at 638-3000 or

Welcome, Scott Wilson!

January 21st, 2014 in Featured, New Hire, News

BUMC IT Client Services is proud to welcome Scott Wilson starting as a Computer Support Specialist today.  Scott graduated from Wentworth Institute of Technology with a BS in Computer Networking in 2012 and recently worked for TMNG Global as a Network and Desktop Support Specialist.  Scott brings extensive Windows and Mac experience to our team.

The phishing scammers are at it again!

January 13th, 2014 in Featured, Information Security, News, Tips

As described last week in a BU Today article, members of the BU community were recently victims of phishing; and IS&T has again received several reports of a phishing message being received by members of our community like the one below.

January 14 Phishing Attempt


We believe the scammers are trying to use the fact that they were successful last time to continue and extend their crime. The message to watch out for claims to be from BU Security and talks about protecting you from the evils of phishing. You can tell the message is a fake because it claims to be from BU, and even uses the BU logo, but it is pointing you to a link that is not a link.

A real BU link will always have “ ” in it. There is always a dot before bu and a slash after edu, as shown below.

Other things to watch out for:

  • If you are prompted to Web Login, make sure it is the authentic BU Web Login page which begins with
  • Remember that BU will NEVER ask you for your password or ask you to “verify” it; nor would any other legitimate business or institution. It is important that you safeguard your passwords and never give them to anyone.

For more good ways to detect phishing, go to:

Additional information on phishing is provided by IS&T at

Making your spam/phishing filter more effective
Mail that is clearly spam is filtered for you, automatically. However, one person’s spam might be another person’s research project, so other messages are simply tagged as suspicious and then allowed to go through. You can decide how to handle suspicious mail that does get through, following the tips for Managing Spam provided by IS&T at

Report phishing
If you see a phishing message, please send it and full headers to For details on how to do this, see

Welcome Myriam Bikah

July 22nd, 2013 in Featured, New Hire, News

Myriam Bikah joins BUMC IT today in the position of BI Developer II.  Myriam joins BU after spending the past 5 years with the American Association of Community Colleges (AACC) in Washington, D.C., as a Data and Research Associate. There she helped colleges understand student achievement measures and trends, in part by developing MicroStrategy dashboards and OLAP reports, creating data dictionaries and training videos. Prior to the AACC, Myriam worked at the National Committee for Quality Assurance (NCQA) as a Heath Care Analyst, translating healthcare performance measures into SAS specifications, and performing extensive statistical analyses of healthcare data. She holds an MS in Industrial Engineering from the University of Nebraska – Lincoln, and a BS in Mathematics from UNC Charlotte. Her thesis work involved the design of a user-centered, portable, ergonomic, real-time, solid-state neutron detection device for Homeland Security applications (related work here). She’s as fluent in calculus as she is in French.  Myriam is new not just to BU, but also to the city of Boston.  Welcome, Myriam!