BUMC IT Welcomes Yoal Peguero

March 9th, 2015 in New Hire, News.

Yoal Peguero joined BUMC IT in January as our newest Client Support Specialist. Yoal graduated from BU in 2013 earning his BS in Health Science with a minor in Public Health. While a student at BU he worked in CAS IT as a computer assistant. Our colleagues at CAS IT... More

Resolved – Echo360 Classroom Recording Service is unavailable

October 31st, 2014 in Incidents, News, Service Outage.

IS&T teams have resolved the incident with vendor assistance. Please note: The feature used for scheduling recordings remains unavailable while IS&T teams and the vendor are determining the root cause of this issue. Echo360 service is intermittently degraded or unavailable. Clients will be unable to schedule recordings and may have difficulty viewing... More

Free Document Shredding for Information Security Awareness Week

October 6th, 2014 in Event, Information Security, News.

Oct. 8 Information Security Awareness Week - Free Document Shredding This message is from: Quinn Shamblin / Executive Director of Information Security Wednesday, Oct. 8 11 a.m.-1 p.m. Talbot Building Green As part of the Fourth Annual Information Security Awareness Week, BU Information Security will be bringing a shredding truck to locations around... More

SAS Renewals Begin

August 25th, 2014 in News.

SAS renewals have begun for the 2014-2015 school year. SAS users who need to download or renew SAS for 2015 should put in a request at our SAS webpage. Renewal files for SAS 9.1.3, 9.2, 9.3, and 9.4 are available. Downloads for SAS 9.1.3, 9.3, and 9.4 are available. The installers for SAS... More

BUMC IT Windows XP Upgrade Initiative

March 19th, 2014 in Changes, News.

BUMC IT is beginning a project to upgrade as many University-owned machines as possible from Windows XP to Windows 7, since support will end on Windows XP from Microsoft on April 8, 2014.  XP machines will still function, but they will no longer receive critical patches from Microsoft, including security... More

Potential issues with HOD and UIS with tips to resolve

March 12th, 2014 in Incidents, News, Tips.

Recently, UIS users began experiencing access issues that were related to Java configurations on their systems.  Either they were unable to access Host On-Demand (HOD) at all due to error messages (located at, or the UIS terminal would simply load to a black screen and not bring them to... More

Appropriate Y-Drive Usage

January 24th, 2014 in Featured, News.

What is the Y-drive?   The Y-drive is a general purpose, shared storage resource available to all BUMC faculty and staff to conduct University-related activities. It was created as a shared campus resource over 15 years ago at 50GB. Today it is nearly 25TB. Are there disk quotas on the Y-drive?  Generally, the Y-drive has... More

Welcome, Scott Wilson!

January 21st, 2014 in Featured, New Hire, News.

BUMC IT Client Services is proud to welcome Scott Wilson starting as a Computer Support Specialist today.  Scott graduated from Wentworth Institute of Technology with a BS in Computer Networking in 2012 and recently worked for TMNG Global as a Network and Desktop Support Specialist.  Scott brings extensive Windows and Mac experience to... More

The phishing scammers are at it again!

January 13th, 2014 in Featured, Information Security, News, Tips.

As described last week in a BU Today article, members of the BU community were recently victims of phishing; and IS&T has again received several reports of a phishing message being received by members of our community like the one below.   We believe the scammers are trying to use the... More

ServiceNow announcement

November 26th, 2013 in New Service, News.

On December 8th, Boston University Medical Campus IT will begin using a new ticketing system called ServiceNow, which will improve the way the IT Service Desk receives and handles requests from the community. Many things will remain the same.  Faculty and staff can still submit tickets online at or via... More