Contact BUMC IT
BUMC IT Service Desk is located at Crosstown Center and the Instructional Building on the BU Medical Campus
Phone: (617) 358-4540
Email: bumchelp@bu.edu
801 Massachusetts Avenue
4th Floor, Suite 485
Boston, MA 02118-2605
72 East Concord Street
11th Floor, Suite L1109
Boston, MA 02118-2605
Hours: Monday – Friday 8:30 a.m. – 5 p.m. Closed University holidays.
Need IT help?
For IT requests or problems regarding computers, phones and other IT issues, submit an IT request. If you’ve already submitted a request, track the status of your existing IT issues.
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Please let us know if you find any problems with our website or if you have general feedback about the site! Use the “Feedback” link on the bottom of every page or click here.
Additional Technology Contacts
Boston Medical Center (BMC) Help Desk
- Phone – 617-414-4500
- Web – Information Technology Services (ITS) | Boston Medical Center Intranet (bmc.org)
- Submit a Request at BMC ServiceNow
- Only works if you have a BMC account. If you only have a BU account, call their Help Desk number.
Charles River Campus IT Help Center
- Phone – 353-HELP (4357)
- E-mail – ithelp@bu.edu
- Hours & Location
School of Dental Medicine IT
- Phone – 638-5999
- E-mail – dentit@bu.edu
Educational Media
- Phone – (617) 358-0900
- Hours & Location
Communication Services (BU)
- Phone – (617)-353-2097
- Web – https://www.bu.edu/tech/services/cccs/phone/
Telecommunication Services (BMC)
- Phone – 638-6890
- Web – http://internal.bmc.org/telecommunications/
- Submit a Request at BMC ServiceNow (for BMC users)
Computing Help Desk @ Alumni Medical Library in Room L-1109
- Computer Lab Phone – (617) 358-1111
- Web – https://www.bumc.bu.edu/medlib/
- Submit a Request to AML
Link Support Services
- Phone – 353-LINK (5465)
- E-mail – thelink@bu.edu
Research Computing
- Phone – 353-8190
- E-mail – help@scv.bu.edu
- Web – http://www.bu.edu/tech/research/
