Supported Software
BUMC IT Service Desk consultants are able to provide technical support for a wide variety of personal computing software. The chart below will help determine what level of support you can expect. View software included in the standard BUMC image (PC/Mac).
CATEGORY |
FULLY SUPPORTED |
WILL HELP IF WE CAN |
| Windows Operating Systems (Please review OS Requirements for Restricted Use Data.) |
Windows 7, Vista, Windows XP | |
| Mac Operating System
(Please review OS Requirements for Restricted Use Data.) |
Mac OS X (Snow Leopard, Lion) | Mac OS X (Tiger, Leopard) |
| Word Processing | MS Word 2007, 2008, 2010, 2011 | Word 2003 (Windows), Word 2004 (Mac) |
| Spreadsheet | MS Excel 2007, 2008, 2010, 2011 | Excel 2003 (Windows), Excel 2004 (Mac) |
| Presentation | MS PowerPoint 2007, 2008, 2010, 2011 | Keynote, earlier versions of PowerPoint |
| Publishing | MS Publisher 2007, 2008, 2010, 2011 | |
| Database | FileMaker Pro, SharePoint | |
| Web Browser | Mozilla Firefox, Internet Explorer 7-9, Safari | Anything else |
| Mail Client | Outlook, Outlook Web Access, Entourage Web Services Edition, BU Google Mail,
Mobile Devices: iOS devices, Android, BlackBerry, Windows Phone |
Thunderbird, Mac Mail, Other handheld device clients, anything else |
| FTP Program | See current software | |
| SSH/Telnet Program | PuTTY for Windows; built-in SSH for MacOS, and Host On-Demand and related software for mainframe access | |
| Adobe Acrobat Reader/Pro | 10 | 7, 8, 9 |
| Virus Protection | McAfee VirusScan | |
| Spyware Protection | Windows Defender, McAfee AntiSpyware, Malwarebytes | Microsoft Security Essentials, AdAware |
| Dialup | PPP software | |
| X emulation | X-Win32, X11 for Mac OS X | |
| Web Development | WordPress | Any other HTML editor |
| Group Calendars | Exchange, SharePoint | |
| SAS | Support for installation only. Click here for more information about getting a copy of SAS.
Faculty/Staff: Request a SAS license |
