Supported Software

BUMC IT Service Desk consultants are able to provide technical support for a wide variety of personal computing software. The chart below will help determine what level of support you can expect. View software included in the standard BUMC image (PC/Mac).

CATEGORY

FULLY SUPPORTED

WILL HELP IF WE CAN

Windows Operating Systems
(Please review OS Requirements for Restricted Use Data.)
Windows 10, Windows 7
Mac Operating System

(Please review OS Requirements for Restricted Use Data.)

Mojave (10.14.X),

High Sierra (10.13.X)

Sierra (10.12.X),

El Capitan (10.11.X)

Word Processing MS Word (Windows) 2016, 2013

MS Word (Mac) 2019, 2016, 2013

MS Word (Windows) 2010
Spreadsheet MS Excel (Windows) 2016, 2013

MS Excel (Mac) 2019, 2016, 2013

MS Excel (Windows) 2010
Presentation MS PowerPoint (Windows) 2016, 2013 Keynote, earlier versions of PowerPoint
Publishing MS Publisher (Windows) 2016, 2013
Database FileMaker Pro, SharePoint
Web Browser Mozilla Firefox, Internet Explorer 7-9, Safari Anything else
Mail Client Outlook, Outlook Web Access, Entourage Web Services Edition, BU Google Mail,

Mobile Devices: iOS devices, Android, BlackBerry, Windows Phone

Thunderbird, Mac Mail, Other handheld device clients, anything else
FTP Program See current software
SSH/Telnet Program PuTTY for Windows; built-in SSH for MacOS, and Host On-Demand and related software for mainframe access
Adobe Acrobat Reader/Pro 10 7, 8, 9
Virus Protection McAfee VirusScan
Spyware Protection Windows Defender, McAfee AntiSpyware, Malwarebytes Microsoft Security Essentials, AdAware
Dialup PPP software
X emulation X-Win32, X11 for Mac OS X
Web Development WordPress Any other HTML editor
Group Calendars Exchange, SharePoint
SAS Support for installation only. Click here for more information about getting a copy of SAS.

Faculty/Staff: Request a SAS license