Support & Infrastructure

Overview BUMC IT offers a full range of client support services, including desktop support at the BUMC IT Service Desk, as well as access to site-licensed software and shared infrastructure such as the wired and wireless networks, print server, storage and backup, server hosting, and data centers. Desktop support pages on our website help you learn how to use your computer and software, how to protect your computer, and how to save energy.
Available To Students, Faculty, Researchers, Staff, Alumni
Benefits Support: Get help with all aspects of desktop and notebook computing. We can help you with purchasing, protecting, using, and fixing your computer. 

Infrastructure: Central planning, design, and support of this infrastructure ensures that the parts work well together, in a consistent, transparent, and secure manner. The most effective results are achieved with the most efficient use of resources.

Key Features
  • IT professionals are available to assist the Medical Campus community at the BUMC IT Service Desk via phone, e-mail, and our walk-in location.
  • We offer a full range of services to help you with desktop and notebook computing, including technical support and access to site-licensed software.
  • BUMC IT designs, provides, and maintains the computing and communications infrastructure for the Medical Campus. We also offer a related services to help you take full advantage of this infrastructure.
  • The campus network provides a reliable, high speed backbone for interconnecting many tens of thousands of devices, both wired and wireless.
Requirements Individual service descriptions note any specific requirements
Getting Started Use the quick links below for details on specific service offerings. Additional topics can be found in the side navigation bar. 

Support 

Infrastructure