Category: Featured

FreezerPro Software Now Available to the BUMC Community

July 20th, 2012 in Featured, News

Boston University Medical Campus is pleased to announce a fully supported, enterprise class biospecimen repository management system, FreezerPro 2012 Enterprise. FreezerPro is a web-based system that will be run on campus by BUMC IT. It will have full technical support including data and system backups.

FreezerPro allows users to track their frozen samples through an intuitive, fast, reliable and secure Web-based application. Features include automatic alerts of low number of sample aliquots, sample expiration date, sample volume or freeze-thaw count along with reporting.

FreezerPro has been independently validated and certified to be fully compliant with HIPAA and the FDAs current GLP/GMP requirements.

More information about FreezerPro 2012 Enterprise can be found at:

The centrally subsidized cost will be $199 per user per year, a fraction of an individual license.

If you would like to sign up for a license or would like more information about FreezerPro, please call the BUMC IT Service Desk at (617) 638-5914 or submit a ticket asking for a license at

Phishing Scam: “Boston University IT Help Center – Please Upgrade Today!”

July 12th, 2012 in Featured, Information Security, News

Be on the lookout for a new phishing email that is circulating through the BU community. The email appears to come from and has the subject “Boston University IT Help Center – Please Upgrade Today!” A full transcript of this phishing message can be found below.


As long as you disregard these e-mails and do not click on any of the links you should be fine. You can learn more about phishing e-mails on our website:

As a reminder, BU will never ask you for personal information or your password.

Here are a few simple tips to avoid being hooked by a phisher:

  1. If the email asks for your password, it is a scam. Delete it.
  2. If the email is about a financial account you don’t have or an order that you don’t know anything about, it is almost certainly a scam.
  3. If you feel you must check out something sent to you in email DON’T CLICK THE LINK. It is completely possible to make a link lie to you. Instead, use your browser to go to the known and trusted website by typing in the URL/Web Address yourself.
  4. You can tell where a link is going to take you by hovering over it with your mouse. Don’t click. Hover. If you do this for the link above you will see yahoo pop up in a box by your pointer or in a space at the bottom of your email client or browser. General rule: if the email message is lying to you about where it wants to send you, it is a scam.

As always, forward any e-mails you are unsure about to and then delete them. When forwarding an e-mail to, it is helpful to include the full headers if possible. If in doubt, call the BUMC IT Service Desk at (617) 638-5914 or the IT Help Desk (Charles River Campus) at (617) 353-4357.

Transcript of Phishing Scam:

From: Boston University IT Help Center []
Sent: Thursday, July 12, 2012
To: IT Help Center
Subject: Boston University IT Help Center – Please Upgrade Today!

Dear Colleague,

Due to congestion in our webmail database, we will be shutting down some unused accounts.

You will need to confirm your account as soon as possible so we can upgrade your account before the deadline.

To Upgrade your account, kindly CLICK THE UNIVERSITY LINK BELOW and fill out the form.



After following the instructions on the sheet, your account will not be interrupted and will continue as normal.

Thank you for attending to this request.

We apologize for any inconvenience.
Thanks and Best Regards, Boston University IT Help Center.
This is an Administrative Message from Boston University IT Help Center! This is not Spam. From time to time, Boston University IT Help Center may send you such messages in order to communicate important information about your subscription.

CANCELLED: Host On-Demand Upgrade – Sunday, June 17, 2012

July 3rd, 2012 in Featured, News

The Host On-Demand upgrade could not be completed successfully, so all changes were reversed and the service has been returned to version 10.0.1. We will post an update when the upgrade has been rescheduled.‬


(See original article from 6/17/12)

Early Sunday morning, IS&T will upgrade the Host On-Demand service (used to connect to and use GALAXY) from version 10.0.1 to version 11.0.5. The new version will be available by 8:00 a.m. on the 17th. This update fully supports modern browsers, operating systems, and Java plugins, and it does not require any action on your part; the next time you launch HOD it should operate normally, although it may update a few files before opening.

Supported Browsers


  • Internet Explorer 6.0 or newer
  • Mozilla Firefox 1.5 through 12.0

Mac OS X

  • Safari 1.2 or newer
  • Mozilla Firefox 2.0 through 12.0

Supported Java 2 Plugins

  • Sun, IBM, and HP Java plugins 1.5.0. Sun 1.6.0
  • IBM 32-bit runtime Environment for Java 2, 1.5 and 1.6.

Though this new version of HOD will work on older browsers and Java versions, we highly recommend updating to the newest possible version of each to take advantage of important security updates. If you use any other applications that need Java, please check TechWeb for browser and Java compatibility.

For assistance updating your browser and Java plugins, contact the IT Help Center online, via e-mail at, or by phone at (617)353-HELP (4357). If your computer is managed by IS&T’s Desktop Services, the appropriate updates will be pushed to your computer during the next change window. If your school or department has dedicated IT support,contact them for help installing updates.

Change to Apple BU Computer Standards

June 20th, 2012 in Featured, News

With the release of new Ivy Bridge based systems from Apple, our BU standards have changed. These standards have been posted already, and can be found here:

In addition, a new standard has been added, the MacBook Pro 15-inch with Retina Display. Also added is the Thunderbolt to Gigabit Ethernet Adapter.

No changes have been made to Apple desktop and iPad selections.


Read more about BUMC IT Computer Recommendations

BUMC IT Launches New Website

May 23rd, 2012 in Featured, News

The new website of Boston University Medical Campus Information Technology (BUMC IT) is now live. The new BUMC IT website, which can be accessed at, offers quick and easy access to information about BUMC IT services and answers to many common technical questions.

The new website features a new WordPress visual theme, better organization of content, and incorporation of social media. Another feature is an advanced search bar that has options to search within BUMC IT’s site as well as within the websites of Information Services and Technology (IS&T), BUMC and all of BU. Ultimately, BUMC IT hopes that the new website will promote easier access to answers for common technical questions.

The website redesign is one of several initiatives BUMC IT is taking to make information more available to the Medical Campus community. BUMC IT is now present on popular social media sites including Facebook ( and Twitter (, which can provide up to the minute information that will be easier to broadcast and available if BU services are ever down. BUMC IT social media pages will provide immediate information about known issues and service outages, as well as useful technical tips. In addition, BUMC IT is developing new marketing brochures that can serve as a quick reference guide for common IT issues on the Medical Campus.

Visit the new website at BUMC IT welcomes users to submit feedback about the site through the “Feedback” link, which is located on the bottom of every page. For additional questions or comments about the new website, contact the BUMC IT Service Desk at (617) 638-5914 or

BUMC IT aspires to provide the highest quality of service to facilitate, support, and advance the missions of the BU Medical Campus community through the application of information technology. The Service Desk is the single point of contact for questions and inquiries. Learn more about BUMC IT at

BUMC IT Service Desk Accepting Applications for Fall Student Employment

May 17th, 2012 in Featured, News

Boston University Medical Campus Information Technology (BUMC IT) is currently accepting applications from Boston University (BU) students who have strong computer knowledge and excellent customer service skills for student employment at the BUMC IT Service Desk to begin in the Fall, 2012 semester.

Student employment at the BUMC IT Service Desk is the perfect position for students who are good with computers and looking for a fun and challenging part-time job. Applicants must currently be enrolled at BU as an undergraduate or graduate student. Entering freshmen are welcome to apply. Candidates should have an in-depth knowledge of Windows and/or Mac personal computers, experience with a wide variety of software, and the ability to communicate technical knowledge to people of all levels of technical understanding. In addition, this position requires excellent English language communication skills, in person and on the phone. Applicants should be enthusiastic about improving their technical skills and have the ability to work independently.

To be considered for employment, students must be able to commit six or more hours per week in blocks of at least three hours. The pay rate is $12 per hour. Work-Study funds are accepted but not required. The BUMC IT Service Desk is located on the fourth floor of the Crosstown Building (801 Massachusetts Ave.)  at the BU Medical Campus in Boston’s South End. Transportation to the BU Medical Campus is available by the BU Shuttle and several MBTA bus lines.

Additional details about the position and an online application form are located at For questions about the position, contact Frank Furnari at 617-638-5914.

BUMC IT aspires to provide the highest quality of service to facilitate, support, and advance the missions of the BU Medical Campus community through the application of information technology. The Service Desk is the single point of contact for questions and inquiries. Learn more about BUMC IT at

Adobe Connect System Maintenance

May 10th, 2012 in Featured, News, Service Outage

Adobe Connect will undergo system maintenance during the following windows:

Start: May 11, 2012 at 11:00 PM EST
End: May 11, 2012 at 9:00 PM EST

Start: May 18, 2012 at 5:00 PM EST
End May 19, 2012 at 11:00 PM EST

During the maintenance windows, the Adobe Connect system may be intermittently unavailable. If you have any questions regarding your Adobe Connect account, please contact the BUMC-IT Service Desk at 8-5914.

New BUworks Feature: Shoppers to Receive Automatic P.O. E-mail Notifications

April 27th, 2012 in BUworks, Featured, News

NEW FEATURE – Shoppers to Receive Automatic P.O. Email Notifications

We have received feedback from many shoppers requesting notification when a purchase order is sent to the vendor. We are pleased to announce that effective April 27, shoppers will automatically receive email notifications when a purchase order is generated and transmitted to the vendor.  The P.O. notification contains basic information including P.O. number, value and shopping cart number.

Example of P.O. Notification


A Few Points:

  • The email notification will be sent to the Shopping Cart creator’s BU email account when the P.O. is sent to the vendor.
  • A copy will NOT be sent to the Goods Recipient or the Requester (the person Bought on Behalf Of).
  • The email is sent immediately – it is not batched.
  • Shoppers will receive one email notification per Purchase Order, for example:
    • 1 shopping cart creates 1 purchase order— 1 email is sent
    • 1 shopping cart creates 2 purchase orders—2 emails are sent, 1 per purchase order
    • If a purchase order is created manually without reference to a cart—1 email will be sent for the manual PO

IF You Do Not Want to Receive Email Notifications:

We understand many Shoppers may prefer not to receive P.O. email notifications.  If you wish to filter the email notifications so they do not appear in your mail, you can establish rules in Exchange 2010 that will direct incoming mail into specific folders based on criteria you specify. Detailed directions on how to configure Outlook 2010 or Outlook Web Access (OWA) are available on the IS&T website using the following link:
If you have any questions please contact the IT Help Center at or 617-353-4357.

Save this Spring with BU’s Computer Standards

April 24th, 2012 in Featured, News

BUMC Information Technology, in cooperation with Sourcing & Procurement, is pleased to announce the Spring 2012 computer bulk buy initiative.  When you participate in these bulk purchases and leverage the buying power of the entire University, your department saves on its notebook and desktop purchases from Apple and Lenovo.

Please note: the deadline to place your order for the Spring 2012 bulk purchase is
Friday, June 1, 2012. Read on to find out how to take advantage of this opportunity!

New for Spring 2012

All Lenovo Think series systems now come pre-installed with a standardized BU image, created by BUMC IT and Lenovo. This image streamlines deploying and maintaining computers on campus. The BU image includes Windows 7 Enterprise, Microsoft Office 2010, McAfee Antivirus, Adobe Reader X, IE 9, and Firefox 11. Click here for a complete list and more information.

How to Participate

laptopPlace your order for BUMC IT Recommended Standard Configurations by using our hosted catalog in BUworks!

Click HERE to view or order standard configurations.

Don’t forget to consult with your IT support representative before ordering.

Details and Benefits

The Spring 2012 bulk buy is part of Boston University’s PC and Apple Standards initiative. Standardization lowers the total cost of ownership through reduced support costs and encourages collaboration and efficiency between all BU IT support staff.
Based on your feedback, the models offered were carefully chosen and configured to bring you:

  • Cost Savings
  • Quality
  • Sustainability
  • Extended Warranty Support

Please remember that to participate in the Spring 2012 bulk order and take advantage of the special pricing, your BUworks shopping cart must be fully approved within SAP by Friday, June 1, 2012.  Items will ship as available prior to June 1, so the sooner you order, the sooner you will receive your new product.

Thank you for your continued support!

BUMC IT and Sourcing & Procurement