Request for Services
There are several ways to get IT support at BU Medical Campus:
Submit an IT Request
To submit an IT request, you will need a BU login and Kerberos password. If you do not have a BU login, you may call our Service Desk at (617) 358-1111 or click here to send us e-mail*. Please be sure to consult our list of supported software.
If your request pertains to one of the issues below, please follow the link to fill out the appropriate form:
- General IT Request– Requires BU login name and Kerberos password
- General IT Request– For non-BU account holders
- Check the Status of a Submitted Request* – Requires BU login name and Kerberos password
- New Computer Setup Request
- Computer Repair Request
- Recycle Computer Equipment Request
- Network Printer Setup Request
Accounts
Software
- Request to obtain SAS (Faculty/ Staff)
- Request to obtain SAS (BMC)
- FreezerPro Request
- BioRender Request
- GraphPad Request
Network
Contact the Service Desk during normal business hours
- E-mail us* to ask for help.
- Call us at (617) 358-1111.
- Visit the Service Desk on the 4th floor of Crosstown Center* (801 Massachusetts Ave., Suite 485) or on the 11th floor of the Medical Library* (72 E. Concord St. Room 1109) on the BU Medical Campus
View Additional Technology Contacts
Contact information for additional technology support departments (BU and BMC)
