Chat with GMS
*Please do not use chats for urgent messages, as chats are not monitored 24/7.
For technical questions regarding your online application…
The Help Desk is available between 9am-5pm EST at 1-857-304-2005.
You may also access a live Help Desk agent via the chat bubble, between those same hours. When logging on to your application, click on the chat bubble, once the chat box opens, type in “live help” and the wait for the “contact support” oval to appear click on that, and then another chat box will open, and that is where you can communicate with a live Help Desk agent. You must have your application ID ready.