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Virus Protection & Security

Overview	BUMC IT offers site licensed software, information, and support for securing your computer and protecting it from viruses and spyware.
Available To	Students, Faculty, Researchers, Staff, Departments
Benefits	You can keep your computer running safely by installing anti-virus and anti-spyware software and making appropriate security and update settings, as documented on our support pages. Should your computer become infected with viruses or spyware, BUMC IT offers software and services to help you remove them.
Key Features	Site-licensed anti-virus software and suggestions for anti-spyware software Support pages that explain how to keep your computer safe Notebook registration through the BU Police Department
Requirements	To receive support from BUMC IT your computer must be enrolled in the Computer Support Subscription Service or you must provide us with an account number to charge
Cost	Computers enrolled in the Computer Support Subscription Service: No charge. Check if your computer is covered. Non-supported computers: 15 minutes of diagnostic troubleshooting is free of charge. For additional troubleshooting, you must provide BUMC IT with an account number and you will be charged a rate of $100 per hour for repairs.
Getting Started	Select a page below for more information: Learn about Computer Infections- learn about the different types of computer infections Safe Computing Essentials- learn how to keep your computer safe Computer Security Recommendations- protect computing resources Download free McAfee VirusScan software. (BU login name and Kerberos password required) Additional tools to protect yourself from spyware and malware E-mail safety- Learn to identify spoofed messages and phishing Register your laptop with the BU Police. Get help if your computer becomes infected with a virus, spyware or other malware If you believe your computer is infected with malware, contact the BUMC IT Service Desk at (617) 638-5914 or bumchelp@bu.edu. You can also submit an IT Request.