Report Medical Student Residence Wireless Issue

  • What floor/room were you in when this issue occurred?
  • Provide the wireless network name that was used during the issue.
  • List of all devices that are experiencing wireless issue including the MAC Address, to find this please follow: https://www.howtogeek.com/236838/how-to-find-any-devices-ip-address-mac-address-and-other-network-connection-details/.
    DeviceMAC Address 
  • List all the dates and times of when the wireless issue has occurred.
    DateTime 
  • Create a wireless network report by following the steps here, and send us the HTML file generated:¬†https://support.microsoft.com/en-us/help/4000462/windows-10-analyzing-wireless-network-report.
    Max. file size: 100 MB.
  • Create a wireless diagnostics report and provide file generated via this process: https://support.apple.com/en-us/HT202663#report (If not able to upload, please save to Google Drive and send us a link to it below).
    Max. file size: 100 MB.
  • Include as many details as possible that would be helpful to us such as what you were doing on the device when you noticed the issue.