Virus, Spyware and Malware Removal

Overview BUMC IT Service Desk will assist with removing viruses, spyware and malware from your computer. BUMC IT can also provide you with recommendations to prevent future infections.
Available To Students, Faculty, Researchers, Staff, Departments
Benefits Get viruses, spyware and malware off your computer and prevent reinfection. Improve your computer’s performance and protect your data to keep your computer running properly and efficiently.
Key Features
  • BU has a site license for McAfee Anti-Virus software for Windows and Mac.
  • We offer support pages and recommendations on how to protect your computer and remove viruses.
  • The BUMC IT Service Desk can also help you remove viruses and malware from your computers.
  • Protect your computer from unwanted programs using our recommended programs.
Requirements To receive support from BUMC IT your computer must be enrolled in the Computer Support Subscription Service or you must provide us with an account number to charge
  • Computers enrolled in the Computer Support Subscription Service: No charge. Check if your computer is covered.
  • Non-supported computers: 15 minutes of diagnostic troubleshooting is free of charge. For additional troubleshooting, you must provide BUMC IT with an account number and you will be charged a rate of $100 per hour for repairs.
Getting Started If you believe your computer is infected with malware, contact the BUMC IT Service Desk at (617) 638-5914 or You can also submit an IT Request.

Select a page below for additional information: 


Virus Protection & Security