The conversion of telephones to BUMC service has been completed for all BU locations with the exception of 670 Albany St. and 801 Mass. Ave. (See chart below) At this time, all lines in converted buildings, including fax and wall phones, should be assigned 353-XXXX or 358-XXXX telephone numbers.

After October 26th 2018, any remaining BMC Avaya telephones in the converted locations will no longer function. This includes all lines with 638-XXXX and 414-XXXX telephone numbers.

If you do not have a new BU telephone number to replace your Avaya phone, please contact ipphone@bu.edu  immediately to avoid interruption in your telephone service.

Directory Update:

Please make sure you have followed the steps to update the BU Directory with your new number. Instructions can be found at this link: Instructions to Change your Office Number

This will also update your number for the BU automated attendant which can be accessed by dialing 3-2000 from you BU phone, or 617-353-2000 from off-campus.

Once your location has been converted to the new BUMC telephones and you need to order new service, make a change to existing service or report a trouble: please contact BU Communication Services 617-353-2097 or email phone@bu.edu

If your location has not yet converted to the new BUMC telephones and you need to order new service, make a change to existing service or report a trouble: please contact BMC Telecommunications at 617-638-6890

Telephone Training:

Training is a key part of ensuring a smooth transition. For user guides and online tutorials, follow these links:

Tutorials and User Guides – Link to the Communication Services Tech Web Page
Live Training – Click here to sign up for live training.
Voice Messaging User Guide
Telephone Number Transition Instructions

As the conversion process progresses, you will receive additional emails directly from the Project Team informing you of key activities. Please feel free to contact them at ipphone@bu.edu if you have any questions.

Thank you for your help in making this a smooth transition.

Changes in Dialing from your new BU telephone:
• To call another BU telephone (i.e. numbers starting with 617-352, 617-353 or 617-358):
Dial the 5 digit telephone number
• To call a BMC telephone (i.e numbers starting with 617-414 or 617-638):
Dial 10 digit telephone number
• To Place an outside call:
Dial 1+10 digit telephone number

If you are calling from a BMC telephone to a BU telephone
Dial 9+ 10 digit telephone number

The following numbers for Public Safety and Emergency services can be dialed using 5 digits from either system (BMC Avaya or BUMC Cisco):
• 44444 – Public Safety Emergency
• 46666 – Control Emergency
• 44144 – Control non-Emergency
• 47777 – Code Blue
• 46000 – STAT Page

For a directory of the BMC telephone numbers, please go to http://directory.bmc.org/WebDirectory/

Conversion Schedule:

Building Address Name Status
NEIDL 620 Albany St NEIDL complete
A 80 East Concord A complete
T 715 Albany St Talbot complete
Garage 610 Albany St Garage complete
Garage 710 Albany St Garage complete
B 750 Harrison Robinson complete
K 71 East Concord Conte complete
W 700 Albany St CABR complete
815 Albany St Residence complete
L 72 East Concord Instructional complete
R 780 Harrison Housman complete
E 75 East Newton Evans complete
X 650 Albany St EBRC/BIO2 complete
J 609 Albany St Dermatology complete
G 100 East Newton Goldman complete
560 Harrison complete
M 85 East Newton Fuller/Carter complete
BIO3 670 Albany St Feb/Mar 2019
C 746 Harrison Colamore No BU phones
Cross.Town 801 Mass Ave Crosstown Nov/Dec 2018
D 66 East Newton Old Evans No BU phones