The conversion of telephones to BUMC service has been completed for all BU locations with the exception of 670 Albany St. (See chart below) At this time, all lines in converted buildings, including fax and wall phones, should be assigned 353-XXXX or 358-XXXX telephone numbers.
If you do not have a new BU telephone number to replace your Avaya phone, please contact firstname.lastname@example.org immediately to avoid interruption in your telephone service.
Please make sure you have followed the steps to update the BU Directory with your new number. Instructions can be found at this link: Instructions to Change your Office Number
This will also update your number for the BU automated attendant which can be accessed by dialing 3-2000 from you BU phone, or 617-353-2000 from off-campus.
Once your location has been converted to the new BUMC telephones and you need to order new service, make a change to existing service or report a trouble: please contact BU Communication Services 617-353-2097 or email email@example.com
If your location has not yet converted to the new BUMC telephones and you need to order new service, make a change to existing service or report a trouble: please contact BMC Telecommunications at 617-638-6890
Training is a key part of ensuring a smooth transition. For user guides and online tutorials, follow these links:
Tutorials and User Guides – Link to the Communication Services Tech Web Page
Live Training – Click here to sign up for live training.
Voice Messaging User Guide
Telephone Number Transition Instructions
As the conversion process progresses, you will receive additional emails directly from the Project Team informing you of key activities. Please feel free to contact them at firstname.lastname@example.org if you have any questions.
Thank you for your help in making this a smooth transition.
Changes in Dialing from your new BU telephone:
• To call another BU telephone (i.e. numbers starting with 617-352, 617-353 or 617-358):
Dial the 5 digit telephone number
• To call a BMC telephone (i.e numbers starting with 617-414 or 617-638):
Dial 10 digit telephone number
• To Place an outside call:
Dial 1+10 digit telephone number
If you are calling from a BMC telephone to a BU telephone
Dial 9+ 10 digit telephone number
The following numbers for Public Safety and Emergency services can be dialed using 5 digits from either system (BMC Avaya or BUMC Cisco):
• 44444 – Public Safety Emergency
• 46666 – Control Emergency
• 44144 – Control non-Emergency
• 47777 – Code Blue
• 46000 – STAT Page
For a directory of the BMC telephone numbers, please go to http://directory.bmc.org/WebDirectory/
|NEIDL||620 Albany St||NEIDL||complete|
|A||80 East Concord||A||complete|
|T||715 Albany St||Talbot||complete|
|Garage||610 Albany St||Garage||complete|
|Garage||710 Albany St||Garage||complete|
|K||71 East Concord||Conte||complete|
|W||700 Albany St||CABR||complete|
|815 Albany St||Residence||complete|
|L||72 East Concord||Instructional||complete|
|E||75 East Newton||Evans||complete|
|X||650 Albany St||EBRC/BIO2||complete|
|J||609 Albany St||Dermatology||complete|
|G||100 East Newton||Goldman||complete|
|M||85 East Newton||Fuller/Carter||complete|
|BIO3||670 Albany St||Feb/Mar 2019|
|C||746 Harrison||Colamore||No BU phones|
|Crosstown||801 Mass Ave||Crosstown||complete|
|D||66 East Newton||Old Evans||No BU phones|