Welcome, Matt Maderos: Associate Director of Client Services
Matt Maderos joined BUMC IT as the Associate Director of Client Services on April 4, 2011.
Matt comes to Boston University with over 15 years of experience managing client services and desktop support in higher education. Matt has been with the Mass College of Art and Design for the past 6 years, most recently as their Assistant Director of Support Services. At MassArt, Matt implemented Footprints as their ticketing system (which is the ticketing system currently used by BUMC IT), and created the first 9-5, fully-staffed helpdesk in support of their Mac- and PC-based community, which comprises over 2500 faculty, staff and students.
Prior to MassArt, Matt spent 12 years with Bridgewater State College where he managed desktop services and led a successfully implementation of their campus-wide student laptop initiative. Matt started out as a support technician himself, and has experience managing computer labs, AV equipment, desktop applications and security policies.
Matt has a Master’s of Science in Management (with a concentration in Technology Management), and a Bachelor of Science in Political Science, both from Bridgewater State. He’s been an active member of NERCOMP’s regional committee over the past 5 years, and has presented on implementing a ticketing system in several sessions. In fact Matt provided his input and experience to BUMC IT prior to our own implementation of FootPrints.