Information Technology

As per COVID-19 CDC guidelines, BUMC IT – EdMedia & Client Services are working remotely and available to assist you.
E-mail bumchelp@bu.edu or call 617 358 4540, 8:30-5pm M-F, except holidays
In person support available by appointment only.

Digital Learning & Innovation’s Educational Technology team will be hosting a series of training sessions specifically for Boston University remote teaching faculty. Please see the following link for details: https://digital.bu.edu/faculty-resource-remote-teaching-preparedness-training/
For general details about working remotely, see BU’s page here: http://www.bu.edu/tech/support/working-teaching-remotely/
For Zoom support and tutorials, see http://www.bumc.bu.edu/bumc-emc/

Windows 7 support ended on February 2020. Please upgrade your computer!​
You can start the Windows 7 upgrade yourself at your convenience by going to:​
http://bumc.bu.edu/it/kacedownloads
and follow the steps for Windows 7 to 10 Upgrade​. If you require assistance you can put in a ticket at bumchelp@bu.edu or call us at 617-358-1111 option 3.​

Boston University Medical Campus Information Technology (BUMC IT) aspires to provide the highest quality of service to facilitate, support, and advance the missions of the BUMC community through the application of information technology. The Service Desk is the single point of contact for questions and inquiries.

Please note: Links that are followed by an asterisk (*) direct you to a page outside of BUMC IT’s website and will open in a new tab or window.

General Information

Getting Help

Select a request category from the menu below to submit an IT request online. If you have additional questions, contact BUMC IT or visit the IT Service Desk.

Buying a New Computer?

PortableComputerView BUMC IT’s Computer Recommendations to see a list of specially-priced computers for the Medical Campus. Once you have selected a recommended system, visit BU’s Sourcing site for information on how to purchase the computer. BUMC IT suggests having your new computer all software delivered to our Service Desk, 801 Massachusetts Ave. Ste 485, Boston, MA 02118. Submit a request online to get your new computer set up.

iOS Quick Config

iPhoneUsers can quickly configure iOS devices (iPhone, iPod Touch, iPad) for BU e-mail (Exchange or Gmail), VPN (BUMC and/or Charles River Campus) and WiFi from their device in seconds! Simply open this link on your iOS device and download the appropriate configuration file to your device. Additional mobile device support information can be found here.

Virus Protection & Security

Security2

BUMC IT offers site licensed software, information, and support for securing your computer and protecting it from viruses and spyware. Learn more about computer infections and browse additional support pages to learn how to protect your machine.

BUMC Scheduled System and Network Maintenance

maintenance-iconBUMC Information Technology performs maintenance procedures on the network and core computer servers within established change windows. The Scheduled System and Maintenance schedule is updated regularly.

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Submit an IT Help Request

Submit an IT Request