Information Technology

PLEASE NOTE: As part of our ongoing efforts to strengthen network security, we are implementing NAT Migration. Please be aware of potential connectivity changes starting in January 2024. Refer to our Migration Schedule for details and our FAQ page, and feel free to reach out to bumchelp@bu.edu for assistance or questions.

General Information

Getting Help

Select a request category from the menu below to submit an IT request online. If you have additional questions, contact BUMC IT or visit the IT Service Desk.

Buying a New Computer?

PortableComputerView BUMC IT’s Computer Recommendations to see a list of specially-priced computers for the Medical Campus. Once you have selected a recommended system, visit BU’s Sourcing site for information on how to purchase the computer. BUMC IT suggests having your new computer all software delivered to our Service Desk, 801 Massachusetts Ave. Ste 485, Boston, MA 02118. Submit a request online to get your new computer set up.

Virus Protection & Security

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BUMC IT offers site licensed software, information, and support for securing your computer and protecting it from viruses and spyware. Learn more about computer infections and browse additional support pages to learn how to protect your machine.

 

Submit an IT Help Request

Submit an IT Request