Information Technology

Boston University Medical Campus Information Technology (BUMC IT) aspires to provide the highest quality of service to facilitate, support, and advance the missions of the BUMC community through the application of information technology. The Service Desk is the single point of contact for questions and inquiries.

ATTENTION: Due to many reports of software and peripheral compatibility issues, we recommend all users who are running Sierra or an earlier OS, to please NOT upgrade to High Sierra. If you’ve upgraded to High Sierra and are currently having issues with Outlook, printers, or any of your Internet Browsers, please submit a ticket to IT
ATTENTION: Due to recent reports of security issues with MacOS High Sierra, we recommend any users who are currently using High Sierra to install the newest apple software updates. Please refer to the PDF linked below for additional details.

Security Vulnerability on macOS 10.13 High Sierra.pdf

Please note: Links that are followed by an asterisk (*) direct you to a page outside of BUMC IT’s website and will open in a new tab or window.

General Information

Getting Help

Select a request category from the menu below to submit an IT request online. If you have additional questions, contact BUMC IT or visit the IT Service Desk.

Buying a New Computer?

PortableComputerView BUMC IT’s Computer Recommendations to see a list of specially-priced computers for the Medical Campus. Once you have selected a recommended system, visit BU’s Sourcing site for information on how to purchase the computer. BUMC IT suggests having your new computer all software delivered to our Service Desk, 801 Massachusetts Ave. Ste 485, Boston, MA 02118. Submit a request online to get your new computer set up.

iOS Quick Config

iPhoneUsers can quickly configure iOS devices (iPhone, iPod Touch, iPad) for BU e-mail (Exchange or Gmail), VPN (BUMC and/or Charles River Campus) and WiFi from their device in seconds! Simply open this link on your iOS device and download the appropriate configuration file to your device. Additional mobile device support information can be found here.

Virus Protection & Security


BUMC IT offers site licensed software, information, and support for securing your computer and protecting it from viruses and spyware. Learn more about computer infections and browse additional support pages to learn how to protect your machine.

BUMC Scheduled System and Network Maintenance

maintenance-iconBUMC Information Technology performs maintenance procedures on the network and core computer servers within established change windows. The Scheduled System and Maintenance schedule is updated regularly.

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Submit an IT Help Request

Submit an IT Request