Submit a Ticket to the BUMC Help Desk

The Alumni Medical Library Computer Lab is located on the 11th floor of the Library. Students, faculty and staff of the Boston University Schools of Medicine, Dental Medicine, Public Health, and the Boston Medical Center are eligible to use the Computer Lab. The Computer Lab provides a range of hardware and software, laser printers, scanners, and assistance with laptop computer problems.

Fall/Spring Hours

  • M-TH – 7:30am-midnight
  • FRI – 7:30am-10:00pm
  • SAT – 10:00am-10:00pm
  • SUN – 10:00am-midnight
INS 1109 Help Desk
  • M-FRI – 7:30am-5:00pm
  • SAT-SUN – Closed
INS 1101 Test Center
  • M-TH 6:00am-11:45pm
  • FRI – 6:00am-9:45pm
  • SAT – 8:00am-9:45pm
  • SUN – 8:00-11:45pm
INS 1109 Public Computing
  • M-TH – 7:30am-9:00pm
  • FRI – 7:30am-5:00pm
  • SAT-SUN – Closed
INS 1110 (if no classes scheduled)*
  • M-TH 6:00am-11:45pm
  • FRI – 6:00am-9:45pm
  • SAT – 8:00am-9:45pm
  • SUN – 8:00-11:45pm
McNary (HOU) R107 (if no classes scheduled)**
  • 24/7

INS 1109 Computing Help Desk CLOSED during INS 1101 Testing Center exams.
LIMITED Help Desk Support is available on L-12 at the Circulation Desk.

*INS 1110 is available as study space / public computing when no classes are scheduled.
A valid BU ID card may be needed for access

**McNary (HOU) R-107 is accessible by valid BU ID Card.
If your BU ID is not programmed for access, please e-mail or submit a ticket with your name, BU ID# and School.

Special and holiday hours are posted at the library entrance and on the Alumni Medical Library’s website at


ACCESS TO THE LIBRARY: The Alumni Medical Library provides library and information services to students, faculty and staff of the Boston University schools of Medicine, Dental Medicine, and Public Health, and to employees of the Boston Medical Center. The Library is open to Boston University students, faculty, staff and alumni, members of the Boston Library Consortium with valid BLC ID, and members of the Massachusetts Medical Society. See the Library Access Policy page for details.

Computing Help Desk

BUMC IT via the Computing Help Desk
(617) 358-1111
E-mail BUMC IT