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Request for Services

There are several ways to get IT support at BU Medical Campus:

Submit an IT Request

To submit an IT request, you will need a BU login and Kerberos password. If you do not have a BU login, you may call our Service Desk at (617) 638-5914 or click here to send us e-mail. Please be sure to consult our list of supported software.

Submit a general IT request or check on the status of a previously submitted request.

If your request pertains to one of the issues below, please follow the link to fill out the appropriate form:

• General IT Request- Requires BU login name and Kerberos password
• General IT Request- For non-BU account holders
• New Computer Setup Request
• Computer Repair Request
• Recycle Computer Equipment Request
• Network Printer Setup Request

Accounts

• Account Request Form (Y Drive/ Exchange)
• Guest Account Request
• Grants.gov Folder Access

Software

• Request to obtain SAS (Faculty/ Staff)
• Request to obtain SAS (BMC)
• Adobe Connect Pro Request
• FreezerPro Request

Network

• Activate Network Port
• DHCP Reservation

Contact the Service Desk during normal business hours

• E-mail us to ask for help.
• Call us at (617) 638-5914.
• Visit the Service Desk on the 4th floor of Crosstown Center (801 Massachusetts Ave., Suite 485) on the BU Medical Campus

View Additional Technology Contacts

Contact information for additional technology support departments (BU and BMC)