Request for Services

There are several ways to get IT support at BU Medical Campus:

Submit an IT Request

To submit an IT request, you will need a BU login and Kerberos password. If you do not have a BU login, you may call our Service Desk at (617) 638-5914 or click here to send us e-mail. Please be sure to consult our list of supported software.

Submit a general IT request or check on the status of a previously submitted request.

If your request pertains to one of the issues below, please follow the link to fill out the appropriate form:

Accounts

Software

Network

Contact the Service Desk during normal business hours

View Additional Technology Contacts

Contact information for additional technology support departments (BU and BMC)