BUworks will be unavailable November 21 at 7 PM through November 25

in News, Service Outage
October 15th, 2012

Dear Faculty and Staff,

Every year in early fall, SAP releases Support Packs. These software updates are required to bring our implementation of SAP up to the current support level, as well as provide the necessary payroll and accounts payable tax software updates for producing W-2′s and 1099′s in January.

The BUworks team has devised a schedule for installing the Support Packs over the Thanksgiving break. These updates are tested by the BUworks team in our test environments, and then thorough “user acceptance” testing is done by key central and distributed end user representatives. This testing will occur over the course of several weeks preceding the Thanksgiving break.

Installation of these updates into the SAP Production system takes about three days. After that, we require another day to check out the system to ensure that everything is working as expected. Access to the BUworks (SAP) system will therefore not be available starting at 7:00 pm on Wednesday, November 21 through 6:00 pm on Sunday, November 25.

Additional reminders will be provided as the Thanksgiving break approaches. The Payroll Office and Student Employment will be making changes to the November monthly and weekly payroll schedules to accommodate this work, and those changes will be communicated well in advance.

We apologize for any inconvenience. If you have any questions, please feel free to contact us.

Boston University Information Services & Technology
IT Help Center
ithelp@bu.edu
617-353-HELP(4357)
www.bu.edu/tech