News
Welcome, Mike!
We are happy to announce that Mike Harrison has accepted a position with BUMC IT in the role of Network Engineer I. Mike comes to the group with a background in client-services/desktop-support and network administration. He also has CompTIA Network+ and Security+ certifications as well as a Cisco CCNA certification. More
Online Training Renewed
BUMC IT is happy to announce that we have renewed our ElementK licenses for another year! ElementK offers online training available at any time from any computer with an internet connection. It is a provided as a benefit to BU employees at the Medical Campus at no cost to you... More
BUworks support for BUMC
BUworks has launched and BUMC Information Technology wants to inform the Medical Campus community of several ways to get the help you need. The first step for all BU employees is to use the online help within the BUworks SAP system. If this does not answer your question, the next step is to... More
New Computer Recommendations – Apple & Lenovo
Information Services & Technology (IS&T), in close cooperation with Sourcing & Procurement, is pleased to announce Boston University’s first PC bulk buy initiative. After a thorough selection process, Lenovo has been chosen as our preferred vendor for Windows-based laptops, desktops, and workstations. How to Participate You can view the IS&T Recommended Standard... More
Welcome, Matt Maderos: Associate Director of Client Services
Matt Maderos joined BUMC IT as the Associate Director of Client Services on April 4, 2011. Matt comes to Boston University with over 15 years of experience managing client services and desktop support in higher education. Matt has been with the Mass College of Art and Design for the past 6... More
UIS/HOD Important Information About Java Updates, IE 8
Sun Java 6.0.24 As announced in a notification from IBM, Host On-Demand is not supported by Java 6, update 24 and will not work after the computer has been upgraded. If you have upgraded to the most recent version of Java, we recommend downgrading to update 23: Uninstall Java from your computer. Download... More
New Apple Computer Purchasing Initiative
Information Services & Technology, in cooperation with Sourcing & Procurement, is pleased to introduce a new Apple institutional computer purchasing initiative. Twice a year, Boston University will negotiate bulk pricing from Apple, once in the fall and once in the spring. By participating in these bulk purchases and leveraging the... More
Welcome Dan & Charles!
BUMC IT Client Services welcomes Dan Flynn and Charles Jahnke to the team as desktop support specialists. Both Charles and Dan come to us with previous University experience. Dan has been working as a student employee on the BUMC Client Services team for the past 1.5 years and Charles brings... More
Important Changes Regarding BUMC IT Service Support
With the goal of improving our service delivery, BUMC IT is implementing a new service management system on January 19th at 2pm. Here are the three things to know: Using your BU Login, you will be able to submit service requests and check the status of previously submitted requests via the web at http://www.bumc.bu.edu/ithelp... More
BUMC IT Service Center Rates Increase Effective January 1, 2010
The following BUMC IT Desktop Support Service Center rates are effective January 1, 2010: New Computer Install – $125 Network Printer Install – $125 Hourly Service – $100/hr IT Service Center rates have not increased for several years as we have successfully employed measures to increase productivity. However, a recent analysis of our current... More
