This graph represents the average time a client is on the phone with a BUMC IT Service Desk Staff member when they call asking for help.

This illustrates the number of phone calls per month to the BUMC IT service desk number 617 638 5914.

Percentage of telephone calls abandoned by the caller while waiting to be answered.

This graph represents the total number of calls that the BUMC IT Service Desk receives per month. The Red denotes the number of calls per month abandoned while waiting to be answered, the blue is the number of calls answered.