{"id":6168,"date":"2019-01-02T13:48:00","date_gmt":"2019-01-02T18:48:00","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/psychiatry\/?p=6168"},"modified":"2019-01-02T13:48:00","modified_gmt":"2019-01-02T18:48:00","slug":"dowling-clinic-changes","status":"publish","type":"post","link":"https:\/\/www.bumc.bu.edu\/psychiatry\/2019\/01\/02\/dowling-clinic-changes\/","title":{"rendered":"Dowling Clinic Changes"},"content":{"rendered":"

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We have made a number of changes in our Dowling Outpatient clinic to improve patient access over the last year and a half.\u00a0 In the past, patients were required to call a day in advance to confirm\u00a0 appointments.\u00a0\u00a0Now, patients no longer have to call to confirm. Instead, they receive reminder texts or letters for their appointments.\u00a0 Thomasina Baker, pictured here, an ASR who has worked in Dowling for many years, says these changes have really improved patients\u2019 experience of Dowling,\u00a0\u201cThey like getting the texts!\u201d\u00a0 Also, she says, continuity of care has really improved.\u00a0 In the past, we relied on same day appointments for last minute refills.\u00a0 This meant that patients could see many different providers over the course of their treatment.\u00a0 Now\u00a0they are assigned to prescribers who stay with them.\u00a0 \u201cIf they need something like a prescription, and their prescriber isn\u2019t available that day, there is an NP of the day who makes the clinical determination of what to do.\u201d\u00a0 Usually the NP can bridge their prescription until they can see their regular prescriber.\u00a0\u00a0\u00a0Additionally,\u00a0 ASRs no longer page providers every time a patient arrives for an appointment, but rather only if a patient is significantly late. This has substantially improved work flow for the ASRs, and reduced clinic wait time while patients check in.\u00a0 Finally, the social work staff have increased the frequency and size of the New Patient Orientation groups, which serve both an orientation and a clinical triage function, and\u00a0has helped maintain rapid access into the clinic for patients in need.<\/div>\n","protected":false},"excerpt":{"rendered":"

  We have made a number of changes in our Dowling Outpatient clinic to improve patient access over the last year and a half.\u00a0 In the past, patients were required to call a day in advance to confirm\u00a0 appointments.\u00a0\u00a0Now, patients no longer have to call to confirm. Instead, they receive reminder texts or letters for […]<\/p>\n","protected":false},"author":13421,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/posts\/6168"}],"collection":[{"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/users\/13421"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/comments?post=6168"}],"version-history":[{"count":2,"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/posts\/6168\/revisions"}],"predecessor-version":[{"id":6170,"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/posts\/6168\/revisions\/6170"}],"wp:attachment":[{"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/media?parent=6168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/categories?post=6168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/psychiatry\/wp-json\/wp\/v2\/tags?post=6168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}