{"id":4,"date":"2008-08-29T20:42:43","date_gmt":"2008-08-30T00:42:43","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/osfs\/contact-us\/"},"modified":"2026-04-15T16:58:36","modified_gmt":"2026-04-15T20:58:36","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/osfs\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<p><img loading=\"lazy\" src=\"\/osfs\/files\/2026\/03\/SFS-Brand-Header-2026.jpg\" alt=\"\" width=\"2378\" height=\"350\" class=\"aligncenter size-full wp-image-14367\" \/><\/p>\n<p><strong>Student Financial Support will be closed Monday, April 20th in observance of Patriot&#8217;s Day. We will re-open for normal business hours Tuesday, April 21st. <\/strong><\/p>\n<p><a href=\"https:\/\/www.bumc.bu.edu\/osfs\/contact-us\/#bot\">BUzz<\/a> is available for around-the-clock answers to general inquiries about financial aid, applying for aid, and other resources.<\/p>\n<p>Interested in the workshops and events we offer to the BUMC community? Visit our <a href=\"https:\/\/www.bumc.bu.edu\/osfs\/flp\/presentations\/\" target=\"_blank\" rel=\"noopener noreferrer\">Presentations and Events page<\/a> to see past and upcoming financial aid, housing resources, and financial wellness events.<\/p>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Email Addresses<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p>Please direct your inquiries to the email address, associated with your school\/college:<\/p>\n<p>Chobanian &amp; Avedisian School of Medicine (M.D. students): <a href=\"mailto:osfs-camed@bu.edu\">osfs-camed@bu.edu<\/a><br \/>\nGraduate Medical Sciences (Master&#8217;s and PhD students): <a href=\"mailto:osfs-gms@bu.edu\">osfs-gms@bu.edu<\/a><br \/>\nGoldman School of Dental Medicine: <a href=\"mailto:osfs-sdm@bu.edu\">osfs-sdm@bu.edu<\/a><br \/>\nSchool of Public Health: <a href=\"mailto:osfs-sph@bu.edu\">osfs-sph@bu.edu<\/a><br \/>\nHousing Resources: <a href=\"mailto:ohr@bu.edu\">ohr@bu.edu<\/a><\/p>\n<p><em>Our typical response time for email inquiries is 2-3 business days.\u00a0<\/em><\/p>\n<p><em>Your BU ID must be provided in your email correspondence, to access your student account. Failure to provide the BU ID may cause delays in responding to your inquiry.\u00a0<\/em><\/p>\n<p><\/div>\n<\/div>\n\n<hr \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Virtual LiveChat Hours<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><strong>\u00a0<\/strong><\/p>\n<p>We\u2019re here to help! <span data-slate-node=\"text\">With LiveChat you can get one-on-one assistance with your medical campus financial aid and housing resource questions without needing to call or visit our office.<\/span><\/p>\n<p>To speak with an SFS staff member, simply ask BUzz a question in the bottom right corner of our website during LiveChat hours. <span data-slate-node=\"text\">LiveChat is currently available on the following days and times:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul data-slate-node=\"element\" data-slate-fragment=\"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\">\n<li data-slate-node=\"element\"><span data-slate-node=\"text\">Tuesdays: 11:00 AM \u2013 1:00 PM<\/span><\/li>\n<li data-slate-node=\"element\"><span data-slate-node=\"text\">Thursdays: 11:00 AM \u2013 1:00 PM<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<hr \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Telephone<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p>(617) 358-6550<\/p>\n<p>Staff are available by phone Monday &#8211; Friday: 9:00 AM &#8211; 5:00 PM eastern time<\/p>\n<p>SFS will be closed on days listed on the <a href=\"http:\/\/www.bu.edu\/calendar\/holidays.html\">Boston University Holiday Schedule<\/a><\/p>\n<p><em>**Undergraduate BU students** &#8211; <\/em>Financial Assistance can be reached at (617) 353-2965<\/p>\n<p><\/div>\n<\/div>\n\n<hr \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Walk-In Hours - Hours of Operation<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong>Walk-In Hours:<\/strong><\/p>\n<p>Student Financial Support will have in-person counseling staff available in our office in Robinson B-401, during our walk-in hours:<\/p>\n<p><em>Monday, Tuesday, Thursday, Friday:<\/em><\/p>\n<p>10:00 AM &#8211; 1:00 PM<\/p>\n<p>2:00 PM &#8211; 4:00 PM<\/p>\n<p><em>Wednesday:<\/em><\/p>\n<p>10:00 AM &#8211; 1:00 PM<\/p>\n<p>3:00 PM &#8211; 4:00 PM<\/p>\n<p><strong>Hours of operation:<\/strong><\/p>\n<p>Monday &#8211; Friday: 9:00 AM &#8211; 5:00 PM<\/p>\n<p>SFS will be closed on days listed on the <a href=\"http:\/\/www.bu.edu\/calendar\/holidays.html\">Boston University Holiday Schedule<\/a><\/p>\n<hr \/>\n<p>Visitors to Boston University Medical Campus who do not have a Boston University ID card are now required to register at the security desk when entering any building on campus. By submitting this form prior to your visit to Student Financial Support &amp; Housing Resources our office will be aware of your anticipated arrival. <em>Current BU students and those with a BU ID card should not complete this form and can visit our office during normal walk-in hours.<\/em><\/p>\n<p><script type=\"text\/javascript\">var 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>Planned Time of Visit<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_46_6'>\n\t\t\t<li class='gchoice gchoice_46_6_0'>\n\t\t\t\t<input name='input_6' type='radio' value='10:00 AM - 1:00 PM'  id='choice_46_6_0'    \/>\n\t\t\t\t<label for='choice_46_6_0' id='label_46_6_0' class='gform-field-label gform-field-label--type-inline'>10:00 AM - 1:00 PM<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_46_6_1'>\n\t\t\t\t<input name='input_6' type='radio' value='2:00 PM - 4:00 PM'  id='choice_46_6_1'    \/>\n\t\t\t\t<label for='choice_46_6_1' id='label_46_6_1' class='gform-field-label gform-field-label--type-inline'>2:00 PM - 4:00 PM<\/label>\n\t\t\t<\/li><\/ul><\/div><div class='gfield_description' id='gfield_description_46_6'>Please note that Student Financial Support and Housing Resources is closed from 1:00 - 2:00 PM EST each day. 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Students should contact SFS at <a href=\"mailto:osfs@bu.edu\">osfs@bu.edu<\/a> to confirm notary availability.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul data-slate-node=\"element\" data-slate-fragment=\"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\"><\/ul>\n<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<hr \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Fax<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p>(617) 358-6551<\/p>\n<p><\/div>\n<\/div>\n\n<hr \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Mailing Address<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><em><strong>See &#8220;Mailing Address for Checks or Payments&#8221; if sending checks or payment remittance.\u00a0<\/strong><\/em><\/p>\n<p><em>For documents that cannot be sent electronically, our mailing address is:<\/em><\/p>\n<p>Boston University Medical Campus Student Financial Support<br \/>\n72 E. Concord St<br \/>\nB-401<br \/>\nBoston, MA 02118<\/p>\n<p><a href=\"http:\/\/www.bu.edu\/calendar\/holidays.html\"><\/a><\/div>\n<\/div>\n\n<hr \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Mailing Address for Checks or Payments<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong>Please do not send or have third party checks sent to our office.<\/strong><\/p>\n<p>Our office is not responsible for student account payments and SFS is not responsible for lost or misplaced checks sent to our office in error.<span>\u00a0<\/span><a href=\"https:\/\/www.bu.edu\/studentfinancials\/\" target=\"_blank\" rel=\"noopener noreferrer\">Student Financials<\/a><span>\u00a0<\/span>has a secure lockbox in New York for which all personal and third-party checks should be sent:<\/p>\n<p>Boston University<br \/>\nP.O. Box 23656<br \/>\nNew York, NY 10087-3656<\/p>\n<p><a href=\"http:\/\/www.bu.edu\/calendar\/holidays.html\"><\/a><\/div>\n<\/div>\n\n<hr \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h4 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Visitors to Student Financial Support<\/h4><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong><a href=\"\/osfs\/files\/2026\/03\/Directions-to-Student-Financial-Services-Robinson-Building.pdf\" target=\"blank\" rel=\"noopener noreferrer\">MAP<\/a> and DIRECTIONS from within the Boston University Medical Campus building<\/strong>:<\/p>\n<ul>\n<li>Enter the School of Medicine lobby.<\/li>\n<li>Take an immediate right after you pass the Public Safety station.<\/li>\n<li>Continue down the corridor into the Evans Building then turn left at the end of the hall.<\/li>\n<li>You will see two silver elevators on your right. Take the elevators to\u00a0<strong>4R<\/strong> (<em>not 4<\/em>)<\/li>\n<li>Exit the elevators and continue <em>to the end of the hallway<\/em> (you will pass through a doorway that says \u201cNeurosurgery\u201d).<\/li>\n<li>At the end of the hallway, turn left and head through the double doorway.<\/li>\n<li>Our suite is located on the right side of the hallway in Room 401.<\/li>\n<\/ul>\n<p><a title=\"Campus Map\" href=\"http:\/\/www.bumc.bu.edu\/about\/map-directions\/\" target=\"_blank\" rel=\"noopener noreferrer\">Campus Maps <\/a><\/p>\n<p><a title=\"Parking Options\" href=\"http:\/\/www.bumc.bu.edu\/about\/map-directions\/parking2\/\" target=\"_blank\" rel=\"noopener noreferrer\">Parking Options<\/a><\/p>\n<p><\/div>\n<\/div>\n\n<p>&nbsp;<\/p>\n<p class=\"j389 j397 j417\"><code class=\"j520\"> <\/code><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Student Financial Support will be closed Monday, April 20th in observance of Patriot&#8217;s Day. We will re-open for normal business hours Tuesday, April 21st. BUzz is available for around-the-clock answers to general inquiries about financial aid, applying for aid, and other resources. Interested in the workshops and events we offer to the BUMC community? Visit [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":28,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bumc.bu.edu\/osfs\/wp-json\/wp\/v2\/pages\/4"}],"collection":[{"href":"https:\/\/www.bumc.bu.edu\/osfs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bumc.bu.edu\/osfs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/osfs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/osfs\/wp-json\/wp\/v2\/comments?post=4"}],"version-history":[{"count":54,"href":"https:\/\/www.bumc.bu.edu\/osfs\/wp-json\/wp\/v2\/pages\/4\/revisions"}],"predecessor-version":[{"id":16041,"href":"https:\/\/www.bumc.bu.edu\/osfs\/wp-json\/wp\/v2\/pages\/4\/revisions\/16041"}],"wp:attachment":[{"href":"https:\/\/www.bumc.bu.edu\/osfs\/wp-json\/wp\/v2\/media?parent=4"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}