Please read below before you start following the attached instructions.<\/p>\n
Printable version of this guide:\u00a0.pdf<\/a>\u00a0or .docx<\/a>\u00a0or .doc<\/a><\/p>\n It is the responsibility of the student to ensure that their computer remains:<\/p>\n Please use this guide and easy to follow instructions in order to remove the virus infections from your computer. You need to complete each step mentioned on the following page. As you complete full scans on your notebook each program will create a Log Summary at the end of scan activities. These Logs will help BUMC IT via the Computing Help Desk<\/span>\u00a0to see the immediate results of your first full scans in case your attempts to clean viruses fail and professional help is needed.<\/p>\n Please note that running full scans is not difficult but is a\u00a0<\/span>very<\/strong>\u00a0<\/span>time-consuming task. It would be a good idea to reserve enough time to complete all scans.<\/p>\n TIPS:<\/strong><\/p>\n You can ask for professional help from our staff by contacting BUMC IT<\/a> or 617-358-1111 or visiting us at the\u00a0Computing Help Desk\u00a0<\/span>(72 East Concord Street, 11th<\/sup> Floor, INS 1109 (L1109)).<\/p>\n The Computing Help Desk<\/span>\u00a0is a member of BUMC IT group. The staff maintains all public access\/classroom environment library workstations (both PCs and Macs), Library Academic Server Systems, Laser printers, Smart Board Systems and other technology equipment. Additionally, the Computing Help Desk provides support for student notebooks to ensure they are updated and running problem free.<\/p>\n In case your attempt to fix your computer fails, you may bring your computer to the Computing Help Desk. While Computing Help Desks main focus is to maintain vital Academic IT equipment, we also support students between the hours of 8:30AM to 5:00PM, Monday through Friday, on a first-come, first-serve basis at no cost to student. The Computing Help Desk will call you back as soon as they fix your computer problem.<\/p>\n You should install and complete Full Scans with the following Anti-virus and Anti-spyware\/Anti-Malware programs<\/span><\/p>\n TIP: If your computer is displaying popup windows screens indicating that your computer might be infected and does not let you do anything, you need to restart your computer from the Windows Safe Mode and then continue following the instructions provided below.<\/p>\n How to Restart your computer in “Safe Mode”:<\/strong><\/p>\n Go to\u00a0<\/span>CCleaner<\/a>\u00a0<\/span>to download and install the free edition of the software.\u00a0<\/span><\/p>\n Once installed and updated, choose “Cleaner” tab on the Main Menu and then click on “Run Cleaner”. You can always check to see if there is a new update to definitions by clicking the “Check for updates” link on the right bottom corner of the program window.\u00a0<\/span><\/p>\n During the scanning process described above, each scan you run may result in finding different viruses. Although the software popup may inform you that a virus was found and cleaned, if a virus is found by any of the three software you have installed you must repeat the scanning process after the initial three scans have completed. If necessary, repeat this entire process a third time until you don’t see any other warning messages.\u00a0<\/span><\/p>\n Boston University provides McAfee anti-virus and anti-spyware scanning software free of charge to students for both PC and Macintosh computers. Please follow the instructions listed below.\u00a0<\/span><\/p>\n If you are using a PC<\/strong>, you must add additional scanning software to your computer and scan with that software as well. The first is Malwarebytes.\u00a0<\/span><\/p>\nAbout Scanning and Virus Removal<\/span><\/h3>\n
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How can you help yourself?<\/span><\/h4>\n
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When can you ask for professional help?<\/span><\/h4>\n
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Who do you ask for help?<\/span><\/h4>\n
Who are we?<\/span><\/h4>\n
When can we fix your computer?<\/span><\/h4>\n
What information\/actions do we need from you?<\/span><\/h4>\n
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\nInstructions for Virus Scanning and Removal<\/span><\/h3>\n
\n<\/strong>(PC\/Windows Laptops only)
\nUSE the following option ONLY if your computer does not let you work on it and displays Virus detection messages as soon as you start it! Otherwise continue with item #1<\/strong><\/p>\n\n
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1- CCleaner<\/span><\/h4>\n
2- McAfee VirusScan Enterprise<\/span><\/h4>\n
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3- Malwarebytes Anti-Malware<\/span><\/h4>\n