BUworks\u00a0has launched\u00a0and BUMC Information Technology wants to inform the Medical Campus community of several ways to get the help you need.<\/p>\n
The first step for all BU employees is to use the online help within the BUworks SAP system. \u00a0If this does not answer your question, the next step is to contact your Power User. \u00a0Power Users have had extensive training over the past few months and may be able to assist you. \u00a0Your Readiness Leader may also be providing additional options for support and training. \u00a0A listing of Readiness Leaders and Power Users can be found at\u00a0www.bu.edu\/buworks<\/a>.<\/p>\n If you still need help, please contact the BUMC IT Service Desk.\u00a0 The BUMC IT Service Desk is serving as an extension of the BU IT Help Center for the BUworks system launch.\u00a0 You can reach us by phone at 638-5914 or\u00a0by submitting an online request at\u00a0www.bumc.bu.edu\/ithelp<\/a>.\u00a0\u00a0The BUMC IT staff will diagnose your issue and if we can\u2019t resolve the problem directly we will escalate it to the BUworks team.<\/p>\n BUMC IT is committed to provide outstanding support for your BUworks issues.\u00a0 When you do contact us, please have the following information ready so we can better assist you: \u00a0what transaction you were working on, any error code you received, and the browser version you were using. \u00a0In addition, FAQs and other information will be available as we approach go live. \u00a0Please visit\u00a0www.bu.edu\/buworks<\/a> for the latest information.<\/p>\n We appreciate your patience on this major endeavor for the University, and if you have any questions feel free to contact us at BUMC IT.<\/p>\n","protected":false},"excerpt":{"rendered":" BUworks\u00a0has launched\u00a0and BUMC Information Technology wants to inform the Medical Campus community of several ways to get the help you need. The first step for all BU employees is to use the online help within the BUworks SAP system. \u00a0If this does not answer your question, the next step is to contact your Power User. […]<\/p>\n","protected":false},"author":5559,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/posts\/1485"}],"collection":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/users\/5559"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/comments?post=1485"}],"version-history":[{"count":3,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/posts\/1485\/revisions"}],"predecessor-version":[{"id":1512,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/posts\/1485\/revisions\/1512"}],"wp:attachment":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/media?parent=1485"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/categories?post=1485"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/tags?post=1485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}