{"id":5,"date":"2011-12-19T10:31:27","date_gmt":"2011-12-19T15:31:27","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/it\/home\/"},"modified":"2026-02-20T14:53:47","modified_gmt":"2026-02-20T19:53:47","slug":"home","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/it\/","title":{"rendered":"Information Technology"},"content":{"rendered":"<p><!--  \n\n<p style=\"background-color: #ffeb99; padding: 15px; border-left: 5px solid #ffa500;\"><strong>NOTICE:<\/strong> BUMC IT is transitioning to a new macOS device management system called <strong>Kandji<\/strong>. If you need assistance or have questions, please contact us at <strong>bumchelp@bu.edu<\/strong>. <a href=\"https:\/\/www.bumc.bu.edu\/it\/kandji-migration\/\" style=\"text-decoration: underline;\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about the migration process here.<\/a><\/p>\n\n  --><\/p>\n<h3>General Information<\/h3>\n<ul>\n<li><strong><a title=\"About Information Technology\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/about\/?csspreview=true\">About BUMC IT<\/a><\/strong><\/li>\n<li><strong><a title=\"Contact BUMC IT\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/contact\/?csspreview=true\" target=\"_blank\" rel=\"noopener noreferrer\">Contact BUMC IT<\/a><\/strong><\/li>\n<li><strong><a title=\"Service Desk Hours &amp; Location\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/hours\/?csspreview=true\">Service Desk Hours &amp; Location<\/a><\/strong><\/li>\n<li><strong><a title=\"Find BUMC IT\" href=\"https:\/\/maps.bu.edu\/?id=647#!m\/291381?ce\/29720\" rel=\"noopener\">Find BUMC IT on the Map<\/a><\/strong><\/li>\n<li><strong><a title=\"Website Feedback\" href=\"https:\/\/www.bumc.bu.edu\/it\/feedback\/?csspreview=true\">BUMC IT Website Feedback<\/a><\/strong><\/li>\n<p> \t<!-- \n\n<li><a title=\"BUMC IT Student Employment\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/student-employment\/?csspreview=true\"><strong>Student Employment at BUMC IT<\/strong><\/a><\/li>\n\n -->\n<\/ul>\n<h3>Getting Help<\/h3>\n<p>Select a request category from the menu below to submit an IT request online. If you have additional questions, <a href=\"https:\/\/www.bumc.bu.edu\/it\/support\/contact\/?csspreview=true\">contact BUMC IT<\/a> or visit the <a href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/?csspreview=true\">IT Service Desk<\/a>.<\/p>\n<form action=\"dummy\" accept-charset=\"UNKNOWN\" enctype=\"application\/x-www-form-urlencoded\" method=\"post\"><select id=\"request-type\" onchange=\"window.location.href=this.value;\"><option>Select Request Type&#8230;<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/gethelp\">General<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/nonbu-help\">General for Non-BU Account Holders<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/new-computer-setup\/\">New Computer Setup<\/option><!--<option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/repair\/\">Computer Hardware Repair<\/option>--><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/printer-setup\/\">Network Printer Setup<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/recycle\">Recycle Equipment<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/account\/\">Account (Y Drive\/ Exchange)<\/option><option value=\"https:\/\/bu.service-now.com\/sp?id=sc_category&amp;sys_id=8a6c9db1db15e3000dd825894b961996\">Affiliate Account<\/option><option value=\"https:\/\/bu.service-now.com\/sp?id=sc_cat_item&amp;sys_id=5f6d53a0dbf99090e5ec79668c96192f&amp;sysparm_category=fbb2d1d0db38445053c1d77648961910\">Shared Account<\/option><option value=\"https:\/\/bu.service-now.com\/sp?id=sc_cat_item&amp;sys_id=123577ec87c4711059dfca68cebb356a&amp;sysparm_category=6048e1d51b226490b068ed70604bcb5b&amp;catalog_id=-1\">Room Resource<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/site-licensed\/statistical\/sas\/sas-facstaff\/\">SAS (Faculty\/Staff)<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/site-licensed\/statistical\/sas\/sas-bmc\/\">SAS (BMC)<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/network\/msr-network\/report-medical-student-residence-wireless-issue\/\">MSR Wireless Issue<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/storage-options\/bu-dropbox\/\">Dropbox Request<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/biorender-request\/\">BioRender Request<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/freezerpro\/\">FreezerPro Request<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/network-port-activation\/\">Network Port Activation<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/dhcp\">DHCP Reservation<\/option><option value=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/software-exception-form\/\">Software Exception Form<\/option><option value=\"https:\/\/bu.service-now.com\/sp?id=sc_cat_item&amp;sys_id=2e2dd43ddbfab550d9a13fd3e296194d&amp;sysparm_category=f1f21154db38445053c1d7764896192a\">Request or Change a Telephone Line<\/option><\/select><\/p>\n<\/form>\n<h3><\/h3>\n<h3>Buying a New Computer?<\/h3>\n<p><img loading=\"lazy\" class=\"size-full wp-image-2694 alignright\" style=\"margin-left: 5px; margin-right: 5px;\" title=\"PortableComputer\" src=\"\/it\/files\/2011\/12\/PortableComputer.png\" alt=\"PortableComputer\" width=\"92\" height=\"92\" \/><\/p>\n<p>View BUMC IT&#8217;s <a title=\"Computer Recommendations\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/comp-rec\/?csspreview=true\">Computer Recommendations<\/a> to see a list of specially-priced computers for the Medical Campus. Once you have selected a recommended system, <a href=\"http:\/\/www.bu.edu\/sourcing\/how2buy\/computers_software_peripherals\/\" target=\"_blank\" rel=\"noopener noreferrer\">visit BU\u2019s Sourcing<\/a> site for information on how to purchase the computer. BUMC IT suggests having your new computer all software delivered to BUMC IT, 72 E Concord St. INS \/ L1109, Boston, MA 02118. <a title=\"New Computer Setup\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/new-computer-setup\/?csspreview=true\">Submit a request online<\/a> to get your new computer set up.<\/p>\n<h3>Virus Protection &amp; Security<\/h3>\n<p><img loading=\"lazy\" class=\"size-full wp-image-2786 alignright\" title=\"Security2\" src=\"\/it\/files\/2011\/12\/Security2.png\" alt=\"Security2\" width=\"74\" height=\"74\" srcset=\"https:\/\/www.bumc.bu.edu\/it\/files\/2011\/12\/Security2.png 256w, https:\/\/www.bumc.bu.edu\/it\/files\/2011\/12\/Security2-150x150.png 150w\" sizes=\"(max-width: 74px) 100vw, 74px\" \/><\/p>\n<p>BUMC IT offers site licensed software, information, and support for securing your computer and protecting it from viruses and spyware. <a title=\"Virus Protection &amp; Security\" href=\"https:\/\/www.bumc.bu.edu\/it\/infosec\/prevention\/\">Learn more about computer infections<\/a> and browse additional support pages to learn how to protect your machine.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/?csspreview=true\"><img src=\"https:\/\/www.bumc.bu.edu\/it\/files\/2011\/12\/sidebar-icon-help.png\" class=\"aligncenter\" \/><\/a><\/p>\n<h3 style=\"text-align: center;\"><strong><a title=\"Request for Services\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/?csspreview=true\">Submit an IT Request<\/a><\/strong><\/h3>\n<p style=\"text-align: center;\"><em> <\/em><\/p>\n<p><em> <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>General Information About BUMC IT Contact BUMC IT Service Desk Hours &amp; Location Find BUMC IT on the Map BUMC IT Website Feedback Getting Help Select a request category from the menu below to submit an IT request online. If you have additional questions, contact BUMC IT or visit the IT Service Desk. Select Request [&hellip;]<\/p>\n","protected":false},"author":1002,"featured_media":0,"parent":0,"menu_order":28,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/5"}],"collection":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/users\/1002"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":56,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":13224,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/5\/revisions\/13224"}],"wp:attachment":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/media?parent=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}