{"id":3569,"date":"2012-05-10T14:56:06","date_gmt":"2012-05-10T18:56:06","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/it\/?page_id=3569"},"modified":"2013-12-08T05:30:44","modified_gmt":"2013-12-08T10:30:44","slug":"nonbu-help","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/it\/support\/nonbu-help\/","title":{"rendered":"Help for Non-BU Account Holders"},"content":{"rendered":"<p>If you do not have a BU login name and password, use the form below to submit an IT request. If you do have a BU account, submit your request <a href=\": https:\/\/www.bumc.bu.edu\/it\/support\/gethelp\/\">here<\/a>.<\/p>\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_29' ><form method='post' enctype='multipart\/form-data'  id='gform_29'  action='\/it\/wp-json\/wp\/v2\/pages\/3569' data-formid='29' >\n                        <div class='gform-body gform_body'><ul id='gform_fields_29' class='gform_fields top_label form_sublabel_below description_below'><li id=\"field_29_79\"  class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_29_79\"><label class='gfield_label gform-field-label' for='input_29_79' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_79' id='input_29_79' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_29_80\"  class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_29_80\"><label class='gfield_label gform-field-label' for='input_29_80' >Contact Phone Number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_80' id='input_29_80' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_29_81\"  class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_29_81\"><label class='gfield_label gform-field-label' for='input_29_81' >Email address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_81' id='input_29_81' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_29_86\"  class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_29_86\"><label class='gfield_label gform-field-label' for='input_29_86' >Request subject<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_86' id='input_29_86' type='text' value='' class='medium' maxlength='100' aria-describedby=\"gfield_description_29_86\"   aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_29_86'>Give us a short headline about your request.  Examples: \"Computer boot issue\", \"Question about Outlook calendar\"<\/div><\/li><li id=\"field_29_84\"  class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_below gfield--has-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_29_84\"><label class='gfield_label gform-field-label' for='input_29_84' >Provide details of your request below.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_84' id='input_29_84' class='textarea medium'  aria-describedby=\"gfield_description_29_84\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_29_84'><font size=\"2\">Include as many details as you can, including the exact text of any error messages, your location (building, floor, room number), and how to get in touch with you.<\/font><\/div><\/li><li id=\"field_29_83\"  class=\"gfield gfield--type-text field_sublabel_below gfield--has-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_29_83\"><label class='gfield_label gform-field-label' for='input_29_83' >BUMC IT asset number (if applicable)<\/label><div class='ginput_container ginput_container_text'><input name='input_83' id='input_29_83' type='text' value='' class='medium'  aria-describedby=\"gfield_description_29_83\"    aria-invalid=\"false\"   \/> <\/div><div class='gfield_description' id='gfield_description_29_83'><img src=\"http:\/\/www-staging.bumc.bu.edu\/it\/files\/2013\/03\/assettags.png\"><br>\n<font size=\"2\">If your request is about a BU asset such as a printer or computer, it should have an asset number attached to it.<\/div><\/li><li id=\"field_29_85\"  class=\"gfield gfield--type-radio gfield--type-choice field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_29_85\"><label class='gfield_label gform-field-label'  >If you can, pick a category for this problem.  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