{"id":206,"date":"2011-12-21T09:47:19","date_gmt":"2011-12-21T14:47:19","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/it\/?page_id=206"},"modified":"2026-01-21T14:37:16","modified_gmt":"2026-01-21T19:37:16","slug":"bumc-it","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/","title":{"rendered":"BUMC IT Service Desk"},"content":{"rendered":"<table>\n<tbody>\n<tr>\n<th>Overview<\/th>\n<td>BUMC IT provides centralized technology support (software, hardware, and account services) to most members of the Medical Campus community, including the <span><span class=\"ui-provider ve b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">Chobanian &amp; Avedisian School of Medicine<\/span><\/span>, the School of Public Health and Administrative units, via phone, e-mail, and our walk-in location.<\/td>\n<\/tr>\n<tr>\n<th>Available To<\/th>\n<td>Faculty, Staff, Researchers, Departments<\/td>\n<\/tr>\n<tr>\n<th>Benefits<\/th>\n<td>The BUMC IT Service Desk is a centralized resource located on the Medical Campus, offering phone, e-mail and in-person support to meet the technology support needs of the BUMC community.\u00a0BUMC IT\u00a0will make sure your system is safe, secure, and up-to-date.<\/td>\n<\/tr>\n<tr>\n<th>Key Features<\/th>\n<td>\n<ul>\n<li>Centralized technology support<\/li>\n<li>Help selecting and purchasing new equipment;\u00a0System migrations from older operating systems<\/li>\n<li>Assistance with the BU network and services, including support for <a title=\"Network Printers\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/printers\/\">network printers<\/a><\/li>\n<li>Software support for a variety of Mac and Windows operating systems and applications<\/li>\n<li>Manufacturer authorized <a title=\"Computer Repair Services\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/repair\/\">warranty repair services<\/a> for approved computers<\/li>\n<li><a title=\"Donate or Recycle\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/sustainable-computing\/donate-or-recycle\/\">E-waste recycling and consultation<\/a><\/li>\n<li>Assistance with your BU login name and Kerberos password<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<th>Requirements<\/th>\n<td>\n<ul>\n<li>Presence at BUMC or membership in a BUMC group<\/li>\n<li>BU-owned computer\/device or computer\/device used for BU business<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<th>Getting Started<\/th>\n<td><strong>Hours:<\/strong> 8:30-5:00 Monday-Friday, closed University holidays<\/p>\n<ul>\n<li><a title=\"Contact BUMC IT\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/contact\/\">Contact the BUMC IT Service Desk<\/a><\/li>\n<li><a title=\"Request for Services\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/\">Submit an IT request<\/a> or <a href=\"https:\/\/bu.service-now.com\/sp\" target=\"_blank\" rel=\"noopener noreferrer\">track your request on the web<\/a><\/li>\n<li>Visit the BUMC IT Service Desk at\u00a0<a href=\"https:\/\/maps.bu.edu\/?id=647#!ce\/40284?ct\/0?m\/400423\">Instructional (L) Building, 72 E Concord St, 11th floor, INS \/ L1109<\/a><\/li>\n<li>See our detailed <a title=\"Service Desk Hours &amp; Location\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/hours\/\">hours and location information<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Overview BUMC IT provides centralized technology support (software, hardware, and account services) to most members of the Medical Campus community, including the Chobanian &amp; Avedisian School of Medicine, the School of Public Health and Administrative units, via phone, e-mail, and our walk-in location. Available To Faculty, Staff, Researchers, Departments Benefits The BUMC IT Service Desk [&hellip;]<\/p>\n","protected":false},"author":5559,"featured_media":0,"parent":17,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/206"}],"collection":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/users\/5559"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/comments?post=206"}],"version-history":[{"count":50,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/206\/revisions"}],"predecessor-version":[{"id":13192,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/206\/revisions\/13192"}],"up":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/17"}],"wp:attachment":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/media?parent=206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}