{"id":2048,"date":"2012-03-21T15:56:07","date_gmt":"2012-03-21T19:56:07","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/it\/?page_id=2048"},"modified":"2026-01-21T14:41:32","modified_gmt":"2026-01-21T19:41:32","slug":"request","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/","title":{"rendered":"Request for Services"},"content":{"rendered":"<h2>There are several ways to get IT support at BU Medical Campus:<\/h2>\n<h3>Submit an IT Request<\/h3>\n<p><strong>To submit an IT request, you will need a BU login and Kerberos password. <\/strong>If you do not have a BU login, you may call our Service Desk at <span class=\"baec5a81-e4d6-4674-97f3-e9220f0136c1\" style=\"white-space: nowrap;\">(617) 358-1111<a title=\"Call: (617) 638-5914\" style=\"overflow: hidden; cursor: hand; height: 16px; width: 16px; vertical-align: middle; white-space: nowrap; right: 0px; position: static !important; float: none; left: 0px; margin: 0px; display: inline; top: 0px; bottom: 0px;\" href=\"https:\/\/www.bumc.bu.edu\/it\/wp-admin\/post.php?post=2048&amp;action=edit&amp;csspreview=true#\"><img title=\"Call: (617) 638-5914\" style=\"overflow: hidden; cursor: hand; height: 16px; width: 16px; vertical-align: middle; white-space: nowrap; right: 0px; position: static !important; float: none; left: 0px; margin: 0px; display: inline; top: 0px; bottom: 0px;\" src=\"data:image\/png;base64,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\" \/><\/a><\/span> or\u00a0<a href=\"mailto:bumchelp@bu.edu\">click here to send us e-mail<\/a>.\u00a0Please be sure to consult our list of\u00a0<a title=\"Software Supported by BUMC IT\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/site-licensed\/supported\/?csspreview=true\">supported software<\/a>.<\/p>\n<p style=\"text-align: center;\"><em><strong><\/strong><\/em><\/p>\n<p><strong><\/strong><strong>If your request pertains to one of the issues below, please follow the link to fill out the appropriate form:<\/strong><\/p>\n<ul>\n<li><strong><a href=\": https:\/\/www.bumc.bu.edu\/it\/support\/gethelp\/\">General IT Request<\/a>&#8211; <\/strong>Requires BU login name and Kerberos password<\/li>\n<li><strong><a href=\"https:\/\/www.bumc.bu.edu\/it\/support\/nonbu-help\/?csspreview=true\">General IT Request<\/a><\/strong>&#8211; For non-BU account holders<\/li>\n<li><a title=\"Check the Status for a Submitted Request\" href=\"https:\/\/bu.service-now.com\/sp\" target=\"_blank\" rel=\"noopener noreferrer\">Check the Status of a Submitted Request<\/a> &#8211; Requires BU login name and Kerberos password<\/li>\n<li><a title=\"New Computer Setup\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/new-computer-setup\/?csspreview=true\">New Computer Setup Request<\/a><\/li>\n<li><a title=\"Computer Repair Request\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/repair\/?csspreview=true\">Computer Repair Request<\/a><\/li>\n<li><a title=\"Recycle Equipment Request\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/recycle\/?csspreview=true\">Recycle Computer Equipment Request<\/a><\/li>\n<li><a href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/printer-setup\/?csspreview=true\">Network Printer Setup Request<\/a><\/li>\n<\/ul>\n<p><strong>Accounts<\/strong><\/p>\n<ul>\n<li><a title=\"Account Request (Y Drive and Exchange)\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/account\/?csspreview=true\">Account Request Form (Y Drive\/ Exchange)<\/a><\/li>\n<li><a title=\"http:\/\/www.bu.edu\/help\/tech\/accounts\/\" href=\"http:\/\/www.bu.edu\/help\/tech\/accounts\/\">Guest Account Request<\/a><\/li>\n<\/ul>\n<p><strong>Software<\/strong><\/p>\n<ul>\n<li><a title=\"SAS Faculty\/Staff Request\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/site-licensed\/statistical\/sas\/sas-facstaff\/?csspreview=true\">Request to obtain SAS<\/a> (Faculty\/ Staff)<\/li>\n<li><a title=\"SAS Request (BMC)\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/site-licensed\/statistical\/sas\/sas-bmc\/?csspreview=true\">Request to obtain SAS<\/a> (BMC)<\/li>\n<li><a title=\"FreezerPro Request\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/freezerpro\/?csspreview=true\">FreezerPro Request<\/a><\/li>\n<li><a href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/biorender-request?csspreview=true\">BioRender Request\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/www.bumc.bu.edu\/it\/support\/site-licensed\/graphpad-prism\/?csspreview=true\">GraphPad Request<\/a><\/li>\n<\/ul>\n<p><strong>Network<\/strong><\/p>\n<ul>\n<li><a title=\"Network Port Activation\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/network-port-activation\/?csspreview=true\">Activate Network Port<\/a><\/li>\n<li><a title=\"DCHP Reservation\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/dhcp\/?csspreview=true\">DHCP Reservation<\/a><\/li>\n<li><a href=\"https:\/\/www.bumc.bu.edu\/it\/support\/network\/msr-network\/report-medical-student-residence-wireless-issue\/?csspreview=true\">Report Medical Student Residence Wireless Issue<\/a><\/li>\n<\/ul>\n<h3>Contact the Service Desk during\u00a0<a title=\"Service Desk Hours &amp; Location\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/hours\/?csspreview=true\">normal business hours<\/a><\/h3>\n<ul>\n<li><a href=\"mailto:bumchelp@bu.edu\">E-mail us<\/a> to ask for help.<\/li>\n<li>Call us at <span class=\"baec5a81-e4d6-4674-97f3-e9220f0136c1\" style=\"white-space: nowrap;\">(617) 358-1111<a title=\"Call: (617) 638-5914\" style=\"overflow: hidden; cursor: hand; height: 16px; width: 16px; vertical-align: middle; white-space: nowrap; right: 0px; position: static !important; float: none; left: 0px; margin: 0px; display: inline; top: 0px; bottom: 0px;\" href=\"https:\/\/www.bumc.bu.edu\/it\/wp-admin\/post.php?post=2048&amp;action=edit&amp;csspreview=true#\"><img title=\"Call: (617) 638-5914\" style=\"overflow: hidden; cursor: hand; height: 16px; width: 16px; vertical-align: middle; white-space: nowrap; right: 0px; position: static !important; float: none; left: 0px; margin: 0px; display: inline; top: 0px; bottom: 0px;\" 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\/><\/a><\/span>.<\/li>\n<li>Visit the\u00a0<strong><a title=\"BUMC IT Service Desk\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/?csspreview=true\">IT Help Desk<\/a><\/strong> on the 11th floor of <a href=\"https:\/\/maps.bu.edu\/?id=647#!ce\/40284?ct\/0?m\/400423\">Instructional (L) Building<\/a> (72 E Concord St, 11th floor, Room INS \/ L1109) \u00a0on the BU Medical Campus<\/li>\n<\/ul>\n<h3>View Additional Technology Contacts<\/h3>\n<p><a title=\"Additional Technology Contacts\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/contact\/?csspreview=true#additional\">Contact information for additional technology support departments<\/a> (BU and BMC)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are several ways to get IT support at BU Medical Campus: Submit an IT Request To submit an IT request, you will need a BU login and Kerberos password. If you do not have a BU login, you may call our Service Desk at (617) 358-1111 or\u00a0click here to send us e-mail.\u00a0Please be sure [&hellip;]<\/p>\n","protected":false},"author":5559,"featured_media":0,"parent":206,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/2048"}],"collection":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/users\/5559"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/comments?post=2048"}],"version-history":[{"count":50,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/2048\/revisions"}],"predecessor-version":[{"id":13193,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/2048\/revisions\/13193"}],"up":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/206"}],"wp:attachment":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/media?parent=2048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}