{"id":1853,"date":"2012-03-01T14:24:02","date_gmt":"2012-03-01T19:24:02","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/it\/?page_id=1853"},"modified":"2024-01-24T14:08:32","modified_gmt":"2024-01-24T19:08:32","slug":"buworks-help","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/it\/admin-sys\/buworks\/buworks-help\/","title":{"rendered":"BUworks Help"},"content":{"rendered":"<h2><strong>Helpful Links<\/strong><\/h2>\n<ul>\n<li><strong><a href=\"http:\/\/www.bu.edu\/buworks\">Learn more about BUworks<\/a><\/strong><\/li>\n<li><strong><a title=\"FAQs\" href=\"http:\/\/www.bu.edu\/buworks\/frequently-asked-questions\/\">Frequently Asked Questions<\/a><\/strong><\/li>\n<li><strong><a href=\"http:\/\/www.bu.edu\/buworks\/about\/announcement\/news\/\">BUworks News &amp; Announcements<\/a><\/strong><\/li>\n<li><strong>Log in to the\u00a0<a title=\"BUworks Central portal\" href=\"http:\/\/www.bu.edu\/buworkscentral\">BUworks Central portal<\/a><\/strong><\/li>\n<li><strong>Trouble accessing pages on BUworks? <\/strong>View the\u00a0<a href=\"http:\/\/www.bu.edu\/tech\/apps\/enterprise-applications\/buworks\/requirements\/\">Browser and System Requirements<\/a>.<\/li>\n<\/ul>\n<h2>Support for BUworks at BUMC<\/h2>\n<p>BUMC Information Technology wants to inform the Medical Campus community of several ways to get the help you need with\u00a0<a href=\"http:\/\/www.bu.edu\/buworks\/\" target=\"_blank\" rel=\"noopener noreferrer\">BUworks<\/a>:<\/p>\n<ol>\n<li>Use the\u00a0<a href=\"http:\/\/www.bu.edu\/buworks\/training\/online-help\/\" target=\"_blank\" rel=\"noopener noreferrer\">online help<\/a> within the BUworks SAP system<\/li>\n<li>View <a href=\"http:\/\/www.bu.edu\/buworks\/training\/\" target=\"_blank\" rel=\"noopener noreferrer\">BUworks Training<\/a> options<\/li>\n<li><a title=\"BUworks Community Forum\" href=\"http:\/\/www.bu.edu\/buworksforum\/\">BUworks Community Forum<\/a>&#8211; Community-powered support forum for BUworks<\/li>\n<li>Contact your Power User or\u00a0<a href=\"http:\/\/www.bu.edu\/buworks\/glossary\/PQR\/#Readiness_Leader\" target=\"_blank\" rel=\"noopener noreferrer\">Readiness Leader<\/a>.<br \/>\n<em><a href=\"http:\/\/www.bu.edu\/buworks\/files\/__restricted\/bu-faculty-and-staff\/Consolidated-Readiness-Leader-and-Power-User-List_June-web-site-version_060111.xls\" target=\"_blank\" rel=\"noopener noreferrer\">Find out who your Power User or Readiness Leader is.<\/a><\/em><\/li>\n<\/ol>\n<p>If you still need help, please contact the BUMC IT Service Desk. \u00a0You can reach us by phone at 358-4540, by submitting an online request at <a title=\"http:\/\/www.bumc.bu.edu\/ithelp\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/gethelp\/\">www.bumc.bu.edu\/it\/support\/gethelp\/<\/a> or via\u00a0<a href=\"mailto:bumchelp@bu.edu\">email<\/a>. \u00a0The BUMC IT staff will diagnose your issue and if we can\u2019t resolve the problem directly we will escalate it to the BUworks team.\u00a0BUMC IT is committed to provide outstanding support for your BUworks issues.\u00a0 When you do contact us, please have the following information ready so we can better assist you:<\/p>\n<ul>\n<li>What transaction you were working on<\/li>\n<li>Any error code you received, and the browser version you were using.<\/li>\n<\/ul>\n<p><span style=\"font-size: small;\"><span style=\"line-height: normal;\">\u00a0<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Helpful Links Learn more about BUworks Frequently Asked Questions BUworks News &amp; Announcements Log in to the\u00a0BUworks Central portal Trouble accessing pages on BUworks? View the\u00a0Browser and System Requirements. Support for BUworks at BUMC BUMC Information Technology wants to inform the Medical Campus community of several ways to get the help you need with\u00a0BUworks: Use [&hellip;]<\/p>\n","protected":false},"author":5559,"featured_media":0,"parent":776,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/1853"}],"collection":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/users\/5559"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/comments?post=1853"}],"version-history":[{"count":17,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/1853\/revisions"}],"predecessor-version":[{"id":12746,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/1853\/revisions\/12746"}],"up":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/776"}],"wp:attachment":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/media?parent=1853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}