{"id":17,"date":"2011-12-19T12:03:57","date_gmt":"2011-12-19T17:03:57","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/it\/?page_id=17"},"modified":"2026-02-20T15:09:13","modified_gmt":"2026-02-20T20:09:13","slug":"support","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/it\/support\/","title":{"rendered":"Support & Infrastructure"},"content":{"rendered":"\n\n\n\n\n\n\n\n
Overview<\/th>\nBUMC IT offers a full range of\u00a0client support services, including desktop support at the BUMC IT Service Desk, as well as access to site-licensed software and shared infrastructure such as the wired and wireless networks, print server, storage, server hosting, and data centers.\u00a0Desktop support pages on our website help you learn how to use your computer and software, how to protect your computer, and how to save energy.<\/td>\n<\/tr>\n
Available To<\/th>\nStudents, Faculty, Researchers, Staff, Alumni<\/td>\n<\/tr>\n
Benefits<\/th>\nSupport: <\/strong>Get help with all aspects of desktop and notebook computing. We can help you with purchasing, protecting, using, and fixing your computer.Infrastructure: <\/strong>Central planning, design, and support of this infrastructure ensures that the parts work well together, in a consistent, transparent, and secure manner.\u00a0The most effective results are achieved with the most efficient use of resources.<\/td>\n<\/tr>\n
Key Features<\/th>\n\n
Requirements<\/th>\nIndividual service descriptions note any specific requirements<\/td>\n<\/tr>\n
Getting Started<\/th>\nUse the quick links below for details on specific service offerings.\u00a0Additional topics can be found in the side navigation bar.<\/p>\n\n\n\n
Support<\/strong><\/p>\nInfrastructure<\/strong> <\/strong><\/p>\n