{"id":1575,"date":"2012-01-12T14:19:01","date_gmt":"2012-01-12T19:19:01","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/it\/?page_id=1575"},"modified":"2014-08-06T10:08:47","modified_gmt":"2014-08-06T14:08:47","slug":"services","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/services\/","title":{"rendered":"Service Overview"},"content":{"rendered":"<h2>Select BUMC IT Services:<\/h2>\n<ul>\n<li><strong><a title=\"Computer Support Subscription Service\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/subscription\/\">Computer Support <\/a><\/strong>\u2013 will help you with problems on your computer.\u00a0<\/li>\n<li><strong><a title=\"Computer Recommendations\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/comp-rec\/\">Computer hardware\/software consultation<\/a>&#8211;<\/strong> BU has negotiated prices with select vendors; we will provide you recommendations based on your needs and budget.<\/li>\n<li><strong><a title=\"Computer Repair Services\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/repair\/\">Computer Repairs<\/a> <\/strong>&#8211;\u00a0provides repair services for approved computers<\/li>\n<li><strong><a title=\"Donate or Recycle\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/sustainable-computing\/donate-or-recycle\/\">Recycling of old computer equipment<\/a><\/strong>&#8211; BUMC IT will recycle old computer and monitors.\u00a0We also provide suggestions and other alternatives to throwing away or recycling your computer equipment, such as donating it.<\/li>\n<li><strong><a title=\"Software Support\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/site-licensed\/\">Software Support<\/a> <\/strong>&#8211; BUMC IT fully supports many software applications. We can help you with questions about installing this software and provide ongoing technical support.<\/li>\n<li><strong><a title=\"Mobile Device Support\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/mobile\/\" target=\"_blank\">Mobile Device Support<\/a> &#8211; <\/strong>BUMC IT offers support for mobile devices, including setup, mobile synchronization, and troubleshooting of default applications and OS.<\/li>\n<li><strong>New Computer Setup<\/strong> \u2013 BUMC IT will handle everything from unboxing, installing software, configuring to BUMC standard, transferring old data, wiping old drives, and recycling of your old machine.\u00a0\u00a0\u00a0<a title=\"New Computer Setup\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/new-computer-setup\/\">Submit a request online<\/a> to get your computer setup.<\/li>\n<li><strong><a title=\"Network Printers\" href=\"https:\/\/www.bumc.bu.edu\/it\/support\/printers\/\">Network Printer Setup<\/a><\/strong> \u2013 similar to new computer setup, but for networked printers.<\/li>\n<li><strong><a title=\"Teaching &amp; Learning Technologies\" href=\"https:\/\/www.bumc.bu.edu\/it\/learning\/\">Training Resource<\/a><\/strong> \u2013 BUMC can assist in finding appropriate training to meet your needs including:\n<ul>\n<li><em><a href=\"http:\/\/www.bu.edu\/tech\/training\/\">IS&amp;T In-Person Training<\/a> <\/em>\u2013 held at the beginning of the fall and spring semesters, these are courses taught at Charles River Campus (CRC) on many of the standard applications<\/li>\n<li><a href=\"http:\/\/www.boston-consortium.org\/professional_development\/vendor_partners.asp\"><em>Third-Party Training Vendors<\/em> <\/a>\u2013 BU as a member of The Boston Consortium has access to great training available at discounted prices.\u00a0 We will assist in finding the right vendor and the right course.<\/li>\n<li><em><a title=\"Teaching &amp; Learning Technologies\" href=\"https:\/\/www.bumc.bu.edu\/it\/learning\/\">View additional training resources<\/a><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h2>Select IS&amp;T (Charles River Campus IT) Services:<\/h2>\n<p><strong>Visit <a title=\"TechWeb\" href=\"http:\/\/www.bu.edu\/tech\" target=\"_blank\">IS&amp;T&#8217;s website<\/a> for information about additional services.<\/strong><\/p>\n<ul>\n<li><strong><a href=\"http:\/\/www.bu.edu\/tech\/desktop\/support\/backup\/\">Notebook Computer Backups<\/a><\/strong> \u2013 CrashPlan \u2013 Backup up to 10GB of data to the cloud for free. If you require more space a $45\/yr plan for one computer with unlimited space is available.<\/li>\n<li><strong><a href=\"http:\/\/www.bu.edu\/tech\/desktop\/virus-protection-security\/mcafee\/\">Free Anti-Virus Software<\/a><\/strong> &#8211; faculty\/staff\/students can download free anti-virus software for both their work and home computers at<\/li>\n<li><strong><a href=\"http:\/\/www.bu.edu\/tech\/desktop\/site-licensed-software\/microsoft\/\">Microsoft Software Agreement<\/a><\/strong> \u2013 latest versions of Microsoft OS and Office available FREE to BU faculty &amp; staff.<\/li>\n<li><strong>Mobile Device Encryption<\/strong> \u2013 BU is working on selecting a vendor to encrypt data on mobile devices.\u00a0 We will inform you when this project is completed<\/li>\n<li><strong><a href=\"http:\/\/www.bu.edu\/tech\/web\/course-sites\/blackboard\/\">Blackboard 8<\/a> <\/strong>for managing online course content helps you communicate and collaborate online.<\/li>\n<li><strong><a title=\"Conferencing\" href=\"https:\/\/www.bumc.bu.edu\/it\/comm-collab\/conferencing\/\">Conferencing<\/a>, including Adobe Connect<\/strong> \u2013 phone, video, and web conferencing solutions<\/li>\n<li><strong><a href=\"http:\/\/www.bu.edu\/tech\/research\/scv\/\">Scientific Computing and Visualization<\/a><\/strong> &#8211; provides specialized computing and communication resources in support disciplines that require high-performance computing or complex visualization.<\/li>\n<\/ul>\n<h2>Boston Medical Center Information Technology Services<\/h2>\n<p>Boston Medical Center has its own IT department which is separate from both BUMC IT and IS&amp;T on the Charles River campus.\u00a0 They provide some of the services BUMC IT provides, but for clinical areas.\u00a0 They can assist you with access to clinical applications and systems such as Logician.\u00a0 Visit <em><a href=\"http:\/\/internal.bmc.org\/its\/\">http:\/\/internal.bmc.org\/its\/<\/a><\/em> or call <span class=\"baec5a81-e4d6-4674-97f3-e9220f0136c1\" style=\"white-space: nowrap;\">(617) 638-4500<a title=\"Call: (617) 638-4500\" style=\"overflow: hidden; cursor: hand; height: 16px; width: 16px; vertical-align: middle; white-space: nowrap; right: 0px; position: static !important; float: none; left: 0px; margin: 0px; display: inline; top: 0px; bottom: 0px;\" href=\"https:\/\/www.bumc.bu.edu\/it\/wp-admin\/post.php?post=1575&amp;action=edit#\"><img title=\"Call: (617) 638-4500\" style=\"overflow: hidden; cursor: hand; height: 16px; width: 16px; vertical-align: middle; white-space: nowrap; right: 0px; position: static !important; float: none; left: 0px; margin: 0px; display: inline; top: 0px; bottom: 0px;\" src=\"data:image\/png;base64,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\" \/><\/a><\/span> to contact BMC ITS.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Select BUMC IT Services: Computer Support \u2013 will help you with problems on your computer.\u00a0 Computer hardware\/software consultation- BU has negotiated prices with select vendors; we will provide you recommendations based on your needs and budget. Computer Repairs &#8211;\u00a0provides repair services for approved computers Recycling of old computer equipment- BUMC IT will recycle old computer [&hellip;]<\/p>\n","protected":false},"author":5559,"featured_media":0,"parent":206,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/1575"}],"collection":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/users\/5559"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/comments?post=1575"}],"version-history":[{"count":22,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/1575\/revisions"}],"predecessor-version":[{"id":6488,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/1575\/revisions\/6488"}],"up":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/pages\/206"}],"wp:attachment":[{"href":"https:\/\/www.bumc.bu.edu\/it\/wp-json\/wp\/v2\/media?parent=1575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}