{"id":12492,"date":"2023-02-28T16:02:43","date_gmt":"2023-02-28T21:02:43","guid":{"rendered":"http:\/\/www.bumc.bu.edu\/it\/?page_id=12492"},"modified":"2024-04-23T09:51:23","modified_gmt":"2024-04-23T13:51:23","slug":"report-medical-student-residence-wireless-issue","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/it\/support\/bumc-it\/request\/report-medical-student-residence-wireless-issue\/","title":{"rendered":"Report Medical Student Residence Wireless Issue"},"content":{"rendered":"<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_46' ><form method='post' enctype='multipart\/form-data'  id='gform_46'  action='\/it\/wp-json\/wp\/v2\/pages\/12492' data-formid='46' >\n                        <div class='gform-body gform_body'><ul id='gform_fields_46' class='gform_fields top_label form_sublabel_below description_below'><li id=\"field_46_2\"  class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_46_2\"><label class='gfield_label gform-field-label gfield_label_before_complex'  >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_46_2'>\n                            \n                            <span id='input_46_2_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_2.3' id='input_46_2_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_46_2_3' class='gform-field-label gform-field-label--type-sub '>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_46_2_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_2.6' id='input_46_2_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_46_2_6' class='gform-field-label gform-field-label--type-sub '>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_46_20\"  class=\"gfield gfield--type-email field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_46_20\"><label class='gfield_label gform-field-label' for='input_46_20' >Email<\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_20' id='input_46_20' type='text' value='' class='medium'     aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_46_19\"  class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_46_19\"><label class='gfield_label gform-field-label' for='input_46_19' >Location<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_46_19'>What floor\/room were you in when this issue occurred?<\/div><div class='ginput_container ginput_container_text'><input name='input_19' id='input_46_19' type='text' value='' class='medium'  aria-describedby=\"gfield_description_46_19\"   aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_46_17\"  class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--has-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_46_17\"><label class='gfield_label gform-field-label' for='input_46_17' >Wireless Network Name (SSID)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_46_17'>Provide the wireless network name that was used during the issue.<\/div><div class='ginput_container ginput_container_text'><input name='input_17' id='input_46_17' type='text' value='' class='medium'  aria-describedby=\"gfield_description_46_17\"   aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/li><li id=\"field_46_14\"  class=\"gfield gfield--type-list gfield_contains_required field_sublabel_below gfield--has-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_46_14\"><label class='gfield_label gform-field-label gfield_label_before_complex'  >Device(s) Experiencing Wireless Issue<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_46_14'>List all devices that are experiencing wireless issues, including the MAC address. To find this, please follow the instructions <a href=\"https:\/\/www.howtogeek.com\/236838\/how-to-find-any-devices-ip-address-mac-address-and-other-network-connection-details\/\" target=\"_blank\">here<\/a>.<\/div><style type=\"text\/css\">\n\n\t\t\t\t\t\tbody .ginput_container_list table.gfield_list tbody tr td.gfield_list_icons {\n\t\t\t\t\t\t\tvertical-align: middle !important;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tbody .ginput_container_list table.gfield_list tbody tr td.gfield_list_icons img {\n\t\t\t\t\t\t\tbackground-color: transparent !important;\n\t\t\t\t\t\t\tbackground-position: 0 0;\n\t\t\t\t\t\t\tbackground-size: 16px 16px !important;\n\t\t\t\t\t\t\tbackground-repeat: no-repeat;\n\t\t\t\t\t\t\tborder: none !important;\n\t\t\t\t\t\t\twidth: 16px !important;\n\t\t\t\t\t\t\theight: 16px !important;\n\t\t\t\t\t\t\topacity: 0.5;\n\t\t\t\t\t\t\ttransition: opacity .5s ease-out;\n\t\t\t\t\t\t    -moz-transition: opacity .5s ease-out;\n\t\t\t\t\t\t    -webkit-transition: opacity .5s ease-out;\n\t\t\t\t\t\t    -o-transition: opacity .5s ease-out;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tbody .ginput_container_list table.gfield_list tbody tr td.gfield_list_icons a:hover img {\n\t\t\t\t\t\t\topacity: 1.0;\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t<\/style><div class='ginput_container ginput_container_list ginput_list'><table class='gfield_list gfield_list_container'><colgroup><col id='gfield_list_14_col_1' class='gfield_list_col_odd' \/><col id='gfield_list_14_col_2' class='gfield_list_col_even' \/><col id='gfield_list_14_col_3' class='gfield_list_col_odd' \/><\/colgroup><thead><tr><th scope=\"col\">Device<\/th><th scope=\"col\">MAC Address<\/th><td>&nbsp;<\/td><\/tr><\/thead><tbody><tr class='gfield_list_row_odd gfield_list_group'><td class='gfield_list_cell gfield_list_14_cell1' data-label='Device'><input aria-invalid='false' aria-required=\"true\" aria-describedby=\"gfield_description_46_14\" aria-label='Device, Row ' data-aria-label-template='Device, Row {0}' type='text' name='input_14[]' value=''   \/><\/td><td class='gfield_list_cell gfield_list_14_cell2' data-label='MAC Address'><input aria-invalid='false' aria-required=\"true\" aria-describedby=\"gfield_description_46_14\" aria-label='MAC Address, Row ' data-aria-label-template='MAC Address, Row {0}' type='text' name='input_14[]' value=''   \/><\/td><td class='gfield_list_icons'>   <a href='javascript:void(0);' class='add_list_item ' aria-label='Add another row' onclick='gformAddListItem(this, 0)' onkeypress='gformAddListItem(this, 0)'><img src='https:\/\/www.bumc.bu.edu\/it\/wp-content\/plugins\/gravityforms\/images\/list-add.svg' alt='' title='Add a new row' \/><\/a>   <a href='javascript:void(0);' class='delete_list_item' aria-label='Remove this row' onclick='gformDeleteListItem(this, 0)' onkeypress='gformDeleteListItem(this, 0)' style=\"visibility:hidden;\"><img src='https:\/\/www.bumc.bu.edu\/it\/wp-content\/plugins\/gravityforms\/images\/list-remove.svg' alt='' title='Remove this row' \/><\/a><\/td><\/tr><\/tbody><\/table><\/div><\/li><li id=\"field_46_15\"  class=\"gfield gfield--type-list gfield_contains_required field_sublabel_below gfield--has-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_46_15\"><label class='gfield_label gform-field-label gfield_label_before_complex'  >Date\/Time of Wireless Issue<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_46_15'>List all the dates and times of when the wireless issue has occurred.<\/div><div class='ginput_container ginput_container_list ginput_list'><table class='gfield_list gfield_list_container'><colgroup><col id='gfield_list_15_col_1' class='gfield_list_col_odd' \/><col id='gfield_list_15_col_2' class='gfield_list_col_even' \/><col id='gfield_list_15_col_3' class='gfield_list_col_odd' \/><\/colgroup><thead><tr><th scope=\"col\">Date<\/th><th scope=\"col\">Time<\/th><td>&nbsp;<\/td><\/tr><\/thead><tbody><tr class='gfield_list_row_odd gfield_list_group'><td class='gfield_list_cell gfield_list_15_cell1' data-label='Date'><input aria-invalid='false' aria-required=\"true\" aria-describedby=\"gfield_description_46_15\" aria-label='Date, Row ' data-aria-label-template='Date, Row {0}' type='text' name='input_15[]' value=''   \/><\/td><td class='gfield_list_cell gfield_list_15_cell2' data-label='Time'><input aria-invalid='false' aria-required=\"true\" aria-describedby=\"gfield_description_46_15\" aria-label='Time, Row ' data-aria-label-template='Time, Row {0}' type='text' name='input_15[]' value=''   \/><\/td><td class='gfield_list_icons'>   <a href='javascript:void(0);' class='add_list_item ' aria-label='Add another row' onclick='gformAddListItem(this, 0)' onkeypress='gformAddListItem(this, 0)'><img src='https:\/\/www.bumc.bu.edu\/it\/wp-content\/plugins\/gravityforms\/images\/list-add.svg' alt='' title='Add a new row' \/><\/a>   <a href='javascript:void(0);' class='delete_list_item' aria-label='Remove this row' onclick='gformDeleteListItem(this, 0)' onkeypress='gformDeleteListItem(this, 0)' style=\"visibility:hidden;\"><img src='https:\/\/www.bumc.bu.edu\/it\/wp-content\/plugins\/gravityforms\/images\/list-remove.svg' alt='' title='Remove this row' \/><\/a><\/td><\/tr><\/tbody><\/table><\/div><\/li><li id=\"field_46_6\"  class=\"gfield gfield--type-fileupload field_sublabel_below gfield--has-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_46_6\"><label class='gfield_label gform-field-label' for='input_46_6' >Windows Wireless Network Report<\/label><div class='gfield_description' id='gfield_description_46_6'>Create a wireless network report by following the steps <a href=\"https:\/\/support.microsoft.com\/en-us\/help\/4000462\/windows-10-analyzing-wireless-network-report\" target=\"_blank\">here<\/a>, and send us the HTML file generated.<\/div><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='104857600' \/><input name='input_6' id='input_46_6' type='file' class='medium' aria-describedby=\"gfield_upload_rules_46_6 gfield_description_46_6\" onchange='javascript:gformValidateFileSize( this, 104857600 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_46_6'>Max. file size: 100 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_46_6'><\/div><\/div><\/li><li id=\"field_46_11\"  class=\"gfield gfield--type-fileupload field_sublabel_below gfield--has-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_46_11\"><label class='gfield_label gform-field-label' for='input_46_11' >Mac Wireless Network Report<\/label><div class='gfield_description' id='gfield_description_46_11'>Create a wireless diagnostics report by following the steps <a href=\"https:\/\/support.apple.com\/guide\/mac-help\/use-wireless-diagnostics-mchlf4de377f\/mac\" target=\"_blank\">here<\/a>, and provide the file generated via this process (If not able to upload, please save to Google Drive and send us a link to it below).<\/div><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='104857600' \/><input name='input_11' id='input_46_11' type='file' class='medium' aria-describedby=\"gfield_upload_rules_46_11 gfield_description_46_11\" onchange='javascript:gformValidateFileSize( this, 104857600 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_46_11'>Max. file size: 100 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_46_11'><\/div><\/div><\/li><li id=\"field_46_12\"  class=\"gfield gfield--type-textarea field_sublabel_below gfield--has-description field_description_above gfield_visibility_visible\"  data-js-reload=\"field_46_12\"><label class='gfield_label gform-field-label' for='input_46_12' >Additional Notes<\/label><div class='gfield_description' id='gfield_description_46_12'>Include as many details as possible that would be helpful to us such as what you were doing on the device when you noticed the issue. <\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_12' id='input_46_12' class='textarea medium'  aria-describedby=\"gfield_description_46_12\"    aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_46_21\"  class=\"gfield gfield--type-section gsection bu_google_recaptcha_section field_sublabel_below gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_46_21\"><h2 class=\"gsection_title\"><\/h2><\/li><li id=\"field_46_22\"  class=\"gfield gfield--type-html bu_google_recaptcha gfield_html gfield_html_formatted 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