{"id":8892,"date":"2022-06-29T09:13:59","date_gmt":"2022-06-29T13:13:59","guid":{"rendered":"https:\/\/www.bumc.bu.edu\/bumg\/?page_id=8892"},"modified":"2025-01-24T10:34:09","modified_gmt":"2025-01-24T15:34:09","slug":"8892-2","status":"publish","type":"page","link":"https:\/\/www.bumc.bu.edu\/bumg\/resources\/8892-2\/","title":{"rendered":"BUMG Professional and Behavioral Standards"},"content":{"rendered":"<h4 style=\"text-align: left;\">As BUMG members, we agree to demonstrate and promote professionalism at the hospital and medical school with the following standards:<\/h4>\n<table width=\"100%\" border=\"2\" style=\"border-color: #000000;\" class=\"aligncenter\">\n<tbody>\n<tr style=\"border-color: #000000;\">\n<th width=\"14%\" style=\"width: 14%; text-align: center; vertical-align: middle;\">\n<p style=\"text-align: center;\"><strong>WE FOCUS <br style=\"clear: both;\" \/><\/strong><strong>ON <br style=\"clear: both;\" \/><\/strong><strong>PATIENTS<\/strong><\/p>\n<\/th>\n<th width=\"85%\" style=\"width: 85%;\">\n<ol>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Prioritize patient health and safety<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Promote service excellence for all aspects of the patient experience<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Create an environment of shared decision making with patients<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Communicate results to patients in a timely manner<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Improve value by minimizing delays and inconvenience<\/li>\n<\/ol>\n<\/th>\n<\/tr>\n<tr>\n<th width=\"14%\" style=\"width: 14%;\">\n<p style=\"text-align: center;\"><strong>WE ACCEPT <br style=\"clear: both;\" \/><\/strong><strong>OWNERSHIP <br style=\"clear: both;\" \/><\/strong><strong>AND <br style=\"clear: both;\" \/><\/strong><strong>RESPONSIBILITY<\/strong><\/p>\n<\/th>\n<th width=\"85%\" style=\"width: 85%;\">\n<ol>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Act and communicate with honesty and integrity<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Stay informed about and support organizational decisions and goals<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Hold ourselves and others accountable to standards and policies<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Take responsibility for the actions of all trainees under our supervision<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Use all resources efficiently \u2013 eliminate waste<\/li>\n<\/ol>\n<\/th>\n<\/tr>\n<tr>\n<th width=\"14%\" style=\"width: 14%; text-align: center; vertical-align: middle;\">\n<p style=\"text-align: center;\"><strong>WE COLLABORATE <br style=\"clear: both;\" \/><\/strong><strong>ON <\/strong><strong>CARE <br style=\"clear: both;\" \/><\/strong><strong>DELIVERY<\/strong><\/p>\n<\/th>\n<th width=\"85%\" style=\"width: 85%;\">\n<ol>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Foster a safe, respectful, and supportive work and learning environment<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Demonstrate civility and collegiality in all interactions<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Document and communicate clinical information in a clear and timely manner<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Perform effective transitions of care within BMC and our community<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Be accessible to trainees and foster an environment that encourages them to seek input<\/li>\n<\/ol>\n<\/th>\n<\/tr>\n<tr>\n<th width=\"14%\" style=\"width: 14%; text-align: center; vertical-align: middle;\">\n<p style=\"text-align: center;\"><strong>WE STRIVE <\/strong><strong>FOR <\/strong><strong>CONTINUOUS IMPROVEMENT<\/strong><\/p>\n<\/th>\n<th width=\"85%\" style=\"width: 85%;\">\n<ol>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Practice evidence-based medicine<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Identify opportunities for improvement and actively participate in solutions<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Foster improvement by reporting success and failure in a transparent manner<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Contribute to the improvement of our community and the betterment of public health<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Honor and attend to our own health needs and those of our colleagues<\/li>\n<\/ol>\n<\/th>\n<\/tr>\n<tr>\n<th width=\"14%\" style=\"width: 14%; text-align: center; vertical-align: middle;\">\n<p style=\"text-align: center;\"><strong>WE ARE TIMELY <br style=\"clear: both;\" \/><\/strong><strong>AND<\/strong><strong> <br style=\"clear: both;\" \/>ACCOUNTABLE <\/strong><\/p>\n<\/th>\n<th width=\"85%\" style=\"width: 85%;\">\n<ol>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0<span>Wash\/sanitize our hands<\/span> before and after each inpatient or office encounter (see <a href=\"https:\/\/bostonmedicalcenter.policytech.com\/docview\/?docid=397\">policy<\/a>).<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Complete all medical record documentation in accordance with the approved <span>standards<\/span> (see <a href=\"https:\/\/bostonmedicalcenter.policytech.com\/docview\/?docid=862\">policy<\/a>).<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Arrive at least 5 minutes prior to the first ambulatory appointment and at least 20 minutes prior to the scheduled start time in the OR.<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Provide a minimum 60 day notice for routine away time.<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Manage our Epic in-baskets efficiently.\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: left;\">Review all results and notify patients of normal results within 14 days and by the end of the next business day for clinically urgent results.<\/li>\n<li style=\"text-align: left;\">Respond to phone calls and MyChart messages by the end of the next business day.<\/li>\n<li style=\"text-align: left;\">Complete requests for prescription refills by the end of the next business day.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0See all inpatients, including new admissions, under our direct care daily and document in the chart the same day.<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Complete <span>initial inpatient consults<\/span> and documentation within 24 hours; clinically urgent consults require attending to attending communication (see <a href=\"https:\/\/bostonmedicalcenter.policytech.com\/docview\/?docid=862\">policy<\/a>).<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Ensure that the attending physician, resident, or fellow on service calls the ED within <span>15 minutes<\/span> of being paged and is physically present within 45 minutes, if requested (see <a href=\"https:\/\/internal.bmc.org\/sites\/default\/files\/docs\/2019-04\/Rules%20Regs%2004022019%20FINAL.pdf\">policy<\/a>).<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0Answer all pages within 15 minutes.<\/li>\n<\/ol>\n<\/th>\n<\/tr>\n<tr>\n<th width=\"14%\" style=\"width: 14%; text-align: center; vertical-align: middle;\">\n<p style=\"text-align: center;\"><strong>WE <\/strong><strong>COMMUNICATE <br style=\"clear: both;\" \/>WITH PATIENTS <br style=\"clear: both;\" \/>AND <br style=\"clear: both;\" \/>COLLEAGUES<\/strong><\/p>\n<\/th>\n<th width=\"85%\" style=\"width: 85%;\">\n<ol>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0Conduct direct provider to provider communication for inpatients at times of transitions of care or a significant change in clinical status or treatment plan (see <a href=\"https:\/\/bostonmedicalcenter.policytech.com\/docview\/?docid=1383\">policy<\/a>).<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0Surgeons\/physicians notify the attending of record if an inpatient requires surgery or a procedure.<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0Responsible attending physicians complete and sign a discharge summary within 24 hours.<\/li>\n<li style=\"text-align: left;\">\u00a0 \u00a0 \u00a0Maintain accurate paging status when away to ensure patients and staff may contact a covering provider.<\/li>\n<\/ol>\n<\/th>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>As BUMG members, we agree to demonstrate and promote professionalism at the hospital and medical school with the following standards: WE FOCUS ON PATIENTS \u00a0 \u00a0 \u00a0 \u00a0Prioritize patient health and safety \u00a0 \u00a0 \u00a0 \u00a0Promote service excellence for all aspects of the patient experience \u00a0 \u00a0 \u00a0 \u00a0Create an environment of shared decision making [&hellip;]<\/p>\n","protected":false},"author":19738,"featured_media":0,"parent":6047,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"page-templates\/no-sidebars.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bumc.bu.edu\/bumg\/wp-json\/wp\/v2\/pages\/8892"}],"collection":[{"href":"https:\/\/www.bumc.bu.edu\/bumg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bumc.bu.edu\/bumg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/bumg\/wp-json\/wp\/v2\/users\/19738"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/bumg\/wp-json\/wp\/v2\/comments?post=8892"}],"version-history":[{"count":44,"href":"https:\/\/www.bumc.bu.edu\/bumg\/wp-json\/wp\/v2\/pages\/8892\/revisions"}],"predecessor-version":[{"id":9583,"href":"https:\/\/www.bumc.bu.edu\/bumg\/wp-json\/wp\/v2\/pages\/8892\/revisions\/9583"}],"up":[{"embeddable":true,"href":"https:\/\/www.bumc.bu.edu\/bumg\/wp-json\/wp\/v2\/pages\/6047"}],"wp:attachment":[{"href":"https:\/\/www.bumc.bu.edu\/bumg\/wp-json\/wp\/v2\/media?parent=8892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}