MBTA Better Bus Project

About the Project

Timeline: 2018-2020
Status: Planning

Nearly 450,000 trips are taken on MBTA buses in 50 communities every weekday. Recent research has shown that despite efforts to meet the needs of bus riders, there are still significant gaps in service.

The Better Bus Project will compare the current bus service and network against the new Service Delivery Policy, which defines the quality and level of service we should be providing.

Join the MBTA’s Better Bus Project for an Open House
Look for our Bus!

Thursday, January 31, 2019
12:00 PM – 2:00 PM

Boston City Hall Plaza
Congress St and North St, Boston, MA

Come join the Better Bus Project at an interactive open house on board a bus at City Hall Plaza. Get out of the cold and stop by any time during our Open House hours to learn more about the MBTA’s 47 cost-neutral proposals to update and modernize 63 existing bus routes. 

Can’t make this event? You can still participate. 

We will be hosting a series of Open Houses over the next several weeks at different bus stations around the region. 

Location Date Open House Times
Wonderland Station

Tuesday, February 5


4:00 PM – 6:00 PM


Haymarket Station

Wednesday, February 6


1:00 PM – 3:00 PM


Ashmont Station

Wednesday, February 13


4:30 PM – 6:30 PM


Sullivan Square Station

Tuesday, February 19


8:00 AM – 10:00 AM


Forest Hills Station

Wednesday, February 27


3:00 PM – 5:00 PM


Malden Center Station

Monday, March 4


4:00 PM – 6:00 PM


View an Open House flyer for more information.

Customers want a more reliable and responsive MBTA. Join the MBTA at an upcoming community meeting to learn and offer feedback about two important initiatives, Better Bus Project and Automated Fare Collection 2.0. At the same meeting, you can also learn about and share your views on the proposed fare increase.

Location Hub Date Time
Framingham Memorial Building
(Fare Proposal Only)
Nevis Hall
150 Concord Street
Framingham, MA 01702
Framingham Wednesday, February 13 6:30 PM –
8:30 PM


Chelsea Senior Center
10 Riley Way, Chelsea, MA
Chelsea Tuesday, February 19 6:00 PM –
8:00 PM


Thomas Crane Public Library
40 Washington St., Quincy, MA
Quincy Center Wednesday, February 20 6:00 PM –
8:00 PM


Woburn Anderson RTC
(Fare Proposal Only)
100 Atlantic Avenue, Woburn, MA
Woburn Thursday, February 21 6:00 PM –
8:00 PM


Tynan School
650 E 4th St., Boston, MA
South Boston Monday, February 25 6:00 PM –
8:00 PM


Cambridge Rindge & Latin School
459 Broadway, Cambridge, MA
Harvard Square Tuesday, February 26 6:00 PM –
8:00 PM


Watertown Police Department
Community Room
552 Main St., Watertown, MA
Watertown Monday, March 4 6:00 PM –
8:00 PM


Worcester Union Station
(Fare Proposal Only)
2 Washington Square Worcester, MA
Worcester Wednesday, March 6 6:30 PM –
8:30 PM


State Transportation Building
10 Park Plaza, 2nd Floor, Boston, MA
Downtown Boston Thursday, March 7 6:00 PM –
8:00 PM


How to read each proposal

Visit betterbus.mbta.com to view the proposals, available in multiple languages. The proposals include a description of each proposed change by route number, a map of the change, and the data supporting the change along with the tradeoffs.

Submit feedback online

We also encourage you to share your feedback online, through the feedback form (mbta.com/BBPfeedback).  The form is available in English, Spanish (Español), Portuguese (Português), French (Français), Chinese – Simplified (汉语), Chinese – Traditional (漢語), Vietnamese (Tiếng Vit), and Haitian Creole (Kreyòl Ayisyen). The comment period will close on March 13, 2019.

Please visit mbta.com/betterbus to learn more about the project, sign up for email updates, and review project materials.

If you would like to receive email updates about the Better Bus Project, please sign up.

Thank you,

The Better Bus Project Team

Find out more information at: https://mbta.com/projects/better-bus-project