- You receive the message “File Path Not Found” on a PC
- You receive an “Access Denied” error on a PC
- You navigate to your Grants.gov user folder but do not find any subfolders on a Mac
- Additional Problems
- Problems dragging and dropping Grants into the Ready For Submission folder on a Mac
The main cause for this error is not having properly authenticated into a special shared directory for Grants.gov To resolve this issue, map a network drive using the following instructions: Mapping a Network Drive to Grants.gov
First ensure that you have been granted permission to access the folder. Please email ResearchSystems@bu.edu, or contact either Jim Vlachos 617-414-1299 or Adam Kozaryn at 617-638-4563.
Assuming this has been done, the most likely environment cause of this error is if you are already logging into the bumc.bu.edu with credentials other than Active Directory (AD). To resolve the problem, disconnect any mapped drives you have to bumc.bu.edu and reconnect with your AD account. Your AD user account has all the same permissions as your BUMC account, so no access problems should result. Below are instructions for disconnecting mapped drives and remapping them correctly.
First disconnect your bumc.bu.edu mapped drive(s). Be sure to record the mapped drive information before deleting them so you can reestablish the connections if need be.
Next you will want to remap the same drive(s), this time using your AD credentials. You can use the Mapping a Network Drive to Grants.gov instructions, noting that you will want to change the folder path in step 4 to the path and drive letter you recorded when you disconnected the drive.
This problem occurs when you have logged into bumc.bu.edu with your BUMC user account. To resolve the problem log in with your AD user account (see the screen shot below).
The Workgroup or Domain field should be set to ad instead of bumc
If you are having problems with your folder please email ResearchSystems@bu.edu or contact BUMC Helpdesk @ 617-6385914