Emergency Services Program

Cropped ESP Call Center

BMC Emergency Services Program (ESP) provides a comprehensive and highly integrated system of crisis evaluation, intervention, and treatment across Boston, Cambridge, Somerville, Fall River and Cape Cod & The Islands.

Our team consists of psychiatrists, master’s level clinicians, registered nurses, nurse practitioners, family partners, certified peer specialists, and mental health workers. We serve all individuals who have Mass Health (Medicaid) Plans, Medicare, Beacon Health Strategies, Celticare/Cenpatico, Commonwealth Care Alliance, Fallon, Harvard Pilgrim, Neighborhood Health Plan, Tufts Navigator, Tufts Spirit and uninsured.

These are some of the emergency services available.

  • 24/7 Call Center: To initiate services, call the toll-free 24hr Hotline: 1-800-981-HELP (4357). The Call Center is staffed by master’s level clinicians who will triage calls, provide support and information, make appropriate referrals via phone and/or arrange for in-person evaluations.
  • Mobile Crisis Teams: provides 24-hour response to adults and youth in need of crisis intervention for mental health and substance abuse concerns in various settings: in the community, schools, and at local Emergency Departments.
  • Mobile Crisis Intervention: known as MCI, is the youth-serving (under the age of 21) component of our program. MCI provides short-term service that is a mobile, onsite, face-to-face therapeutic response to youth and families experiencing behavioral health crisis. MCI provides up to 7 days of intervention and services.
  • Urgent Care Centers: offers an option when an office-based evaluation is desired. Urgent Care Evaluations provides short-term crisis evaluation and urgent psychopharmacology treatment on both a scheduled and drop-in basis. Always call the 24 hour Hotline prior to visiting Urgent Care.
  • Community Crisis Stabilization Units: serves persons 18 years of age and older, providing short-term crisis intervention over a three-to-five day stay at facilities in partnership with Bay Cove Human Services, North Suffolk Mental Health Association and Vinfen Corporation. The Crisis Stabilization Unit is a successful alternative or diversion to inpatient hospitalization.

Criminal Justice Diversion Program

MHC Client Judge    MHC Group Client

The Emergency Services team partners with police departments and the court systems to provide support and training.  These are available services.

  • Police Support: clinical support for Boston Police Department in responding to mental health crises
  • Court System Support: clinical support for three Boston Municipal Court Department mental health specialty courts
  • Probation Support: provide psychiatric evaluations requested by probation officers

MHC Group Edited