Web Services Help and How-To Guides

I need help with:

Editing my WordPress website
Creating a new WordPress website
Adding or editing calendar events
Editing my faculty webpage
Creating a new faculty webpage
Podcasting
Google Analytics reporting
Survey Monkey
Online Forms
Adding/removing users from a shared drive
Sharepoint
BU Credentials

Editing my WordPress website

If you know your section’s content editor, contact them to request that edits be made to the website. Otherwise, contact BU WordPress Help. You will typically receive a reply the same business day.

If you are your section’s content editor and need help making edits to your site, check out the guides and how-to documentation first before contacting BU WordPress Help

Any other web editing requests can be submitted through the DOM Web Services Request Form. You can expect a reply in 1-2 business days.

Creating a new WordPress website

New WordPress websites can be created on the BU network by contacting BU WordPress Help.
Click here to view the steps involved in creating a new WordPress website

Adding or editing calendar events

To add or edit events on the Dept. of Medicine calendar, contact Kirstin Salmela

Click here for instructions on adding and editing events on your website’s calendar

Editing my faculty webpage

If you know your section’s content editor, contact them to request that edits be made to your faculty webpage.

Otherwise, use the DOM Web Services Request form to request edits to your faculty webpage. Be sure to include your faculty webpage URL in the information you submit.

Creating a new faculty webpage

To create a new faculty webpage, complete this form. Time turnaround for new faculty webpages is 5-8 business days.

Please upload a profile picture of yourself. If you do not have a picture, contact David Keough in Educational Media.

Podcasting

Information about podcasting in the Department of Medicine can be found by clicking here, including:
- Guide to Podcasting with software download links
- How to reserve the microphone
- How to export your project using Audacity

For questions, complete the Web Services Request Form.

Google Analytics reporting

Google Analytics is a website traffic analysis tool that can be very helpful in understanding who is visiting your site and what content they find most useful. The tracking is already turned on for all sites on the BU/BUMC network – all you need to do is ask BU IT for access to see it.

To create a Google Analytics account, first you need to create a BU Google Account using your @bu.edu email address at http://www.bu.edu/tech/accounts/email/google/create/. If the system rejects your request for a new account, please email dom-itshelp@bmc.org for assistance.  Once you have a Google Account set up, use the BU WordPress Help form to request Google Analytics access from your new Google account. Be sure to provide both the URL of the site that you want to track, as well as your BU email address (as your identifier with Google).

Once you have access, visiting http://google.com/analytics and logging in with your BU email and Google password will show you the greater BU Analytics profile. From there, follow the instructions to set up a custom segment within that profile to specifically track your site.

Also see Using Google Analytics, which will help guide you through the features available, and how to interpret the data.

Survey Monkey

The Department of Medicine has a Survey Monkey account for creating and analyzing online surveys.

Check out these help guides for instructions in using Survey Monkey to create a survey:

How to set up a survey in SurveyMonkey

To Edit Questions in Survey Monkey

In addition, there are several help guides and tutorials available at Survey Monkey after logging in to the department’s account.

Online Forms

Adding forms to your WordPress site is an excellent way for you to collect information from the people who visit your site. A form can serve many purposes, from a simple request for more information, to registering for an event or mailing list.

BU has excellent help and how-to documentation for online forms available: Create Online Forms

Any WordPress content editor can create their own forms. If you are not a content editor or do not have WordPress access, you can submit a request to have a form created through the DOM Web Services Request Form

Adding/removing users from a shared drive

Shared drives are available at  DOM, BU, and BMC, and offer a protected file sharing environment for collaboration.

The Department of Medicine maintains servers for administrative use on the BMC environment, and research use on the BU environment. Please contact the DOM Technology HelpDesk by emailing dom-itshelp@bmc.org for assistance.

For BMC shared drives, contact BMC IT at (617) 414-4500

Sharepoint

Sharepoint is a communication and collaboration tool that is appropriate for group collaboration in some cases. It is available through both BU and BMC. NOTE: BU Kerberos credentials are required for all users accessing a BU Sharepoint site.

More information about BU Sharepoint, including a contact form to request a new Sharepoint site, is available here: http://www.bu.edu/tech/comm/collaboration-sites/sharepoint/

For BMC Sharepoint inquiries and support, contact BMC IT at (617) 414-4500

BU Credentials

Many online BU resources require Kerberos account credentials, including WordPress, shared drives, Sharepoint, BU Wireless Networking, BU VPN, and more.  Please contact the DOM Technology HelpDesk by emailing dom-itshelp@bmc.org for assistance.

Editing my WordPress website

Creating a new WordPress website

Adding or editing calendar events

Editing my faculty webpage

Creating a new faculty webpage

Podcasting

Google Analytics reporting

Survey Monkey

Online Forms

Adding/removing users from a shared drive

Sharepoint

BU Credentials