DOM IT Help

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Request for IT Support

Since the Department of Medicine supports both BMC and BU users and resources, it is important that requests get routed to the appropriate Help Desk.  Please note that a user can not make an access request for themselves Рa request from a supervisor is required.  Please review the following list and choose the area of support required:


Generic/Non-specific Issues:


Boston Medical Center (BMC) Issues (BMC login required):

For emergency issues, please contact the BMC Service Desk via phone at 617-414-4500 24x7x365


Boston University (BU/BUMC) Issues (BU login required):

For emergency issues, please contact the BUMC Service Desk via phone at 617-638-5914, 8:30AM-5:00PM M-F.