Welcome, Eran!

January 17th, 2013 in New Hire, News.

Earlier this month Eran Spira joined our team at BUMC IT as Client Support Specialist. Eran was a student employee at Berklee Student Computer Support Center where he provided Level 1 & 2 support on a wide variety of issues on Apple devices. Prior to that he worked for several years... More

It’s the most wonderful time of the year (for cyber criminals, too)

December 7th, 2012 in Featured, News, Tips.

This time of year is wonderful.  People are thinking of others a little more and reaching out to them again if they haven’t talked in a while.  Unfortunately, as with any other time when behavior can be predicted, the bad guys are working overtime to try to take advantage of... More

Welcome, Zoë!

November 26th, 2012 in New Hire, News.

BUMC IT Client Services is proud to welcome Zoë Hayden as our new Computer Support Specialist. Zoë is a recent Emerson College graduate with a BFA in writing, literature and publishing. While at Emerson, Zoë worked at the Emerson IT Help Desk as Student Manager, assisting faculty, staff, and students... More

Participate in IT Strategic Planning Discussion

November 8th, 2012 in Event, News.

BU Information Services & Technology is committed to providing best-in-class IT services to support outstanding education, preeminent research, vibrant campus life and effective administration. IS&T strives to be a leader within BU and among peers in technology service quality and agility, founded on best practices and innovation. In support of this... More

Welcome, Ryan!

October 23rd, 2012 in New Hire, News.

We are please to announce that Ryan Turcotte  joined the Client Services team as our newest Computer Support Specialist on Monday, October 22nd, 2012.  Ryan is a '10 graduate of Amherst College where he received his B.A in Computer Science. During his undergrad days Ryan was a student worker in the... More

McAfee Update to BUMC computers

October 19th, 2012 in Changes, Information Security, News.

When will this change happen? Monday 10/29 through Friday 11/2 *Due to Hurricane Sandy this update will only take place Tuesday 10/30 through Friday 11/2 What is changing? McAfee is being upgraded from an unmanaged installation to a managed installation using McAfee ePolicy Orchestrator (ePO) If  you do not have McAfee installed it will not... More

Tutorials for Faculty and Staff in BUworks, Blackboard Learn, WordPress and Outlook

October 18th, 2012 in News, Training.

Don’t miss our upcoming tutorials in BUworks (SAP), Blackboard Learn, WordPress and Outlook! View the schedule and register.

Google Apps to Stop Supporting IE8 in November

October 18th, 2012 in News.

Google has announced that it will stop supporting Internet Explorer 8 on November 15, following the release of Internet Explorer 10 on October 26. After November 15, users accessing BU Google Apps with Internet Explorer 8 will see a message recommending a browser upgrade.

Punchout catalogs in SRM cannot be used in Firefox 16

October 17th, 2012 in BUworks, Incidents, News.

To BUworks Shoppers and Approvers: It was recently discovered that punchout catalogs are not functioning properly when accessed through Firefox 16 (released on October 9). You will be able to get to the punchout catalogs and put items in your cart. However, when you attempt to purchase them, you will get... More

BUworks will be unavailable November 21 at 7 PM through November 25

October 15th, 2012 in News, Service Outage.

Dear Faculty and Staff, Every year in early fall, SAP releases Support Packs. These software updates are required to bring our implementation of SAP up to the current support level, as well as provide the necessary payroll and accounts payable tax software updates for producing W-2's and 1099's in January. The BUworks... More