Category: New Hire
We are please to announce that Brooke Eder joined BUMC IT on Monday, November 28, 2011. Brooke is a recent graduate of Quinnipiac University with a degree in Public Relations and minor in Computer Information Systems. While at Quinnipiac, she worked at their help desk and became the lead student supervisor. She was recognized by Quinnipiac for her outstanding work in customer service and computer repairs. Brooke will be a Computer Support Specialist joining the Client Services team, working with James, Dan, and Charles resolving the numerous computer technology incidents as well as working on department projects. Please join us in welcoming Brooke to BUMC IT and to Boston University.
We are happy to announce that Mike Harrison has accepted a position with BUMC IT in the role of Network Engineer I. Mike comes to the group with a background in client-services/desktop-support and network administration. He also has CompTIA Network+ and Security+ certifications as well as a Cisco CCNA certification. Mike will be helping out with daily operations and engineering projects while learning the campus infrastructure. Please join us in welcoming Mike to BU and to the Medical Campus.
Matt Maderos joined BUMC IT as the Associate Director of Client Services on April 4, 2011.
Matt comes to Boston University with over 15 years of experience managing client services and desktop support in higher education. Matt has been with the Mass College of Art and Design for the past 6 years, most recently as their Assistant Director of Support Services. At MassArt, Matt implemented Footprints as their ticketing system (which is the ticketing system currently used by BUMC IT), and created the first 9-5, fully-staffed helpdesk in support of their Mac- and PC-based community, which comprises over 2500 faculty, staff and students.
Prior to MassArt, Matt spent 12 years with Bridgewater State College where he managed desktop services and led a successfully implementation of their campus-wide student laptop initiative. Matt started out as a support technician himself, and has experience managing computer labs, AV equipment, desktop applications and security policies.
Matt has a Master’s of Science in Management (with a concentration in Technology Management), and a Bachelor of Science in Political Science, both from Bridgewater State. He’s been an active member of NERCOMP’s regional committee over the past 5 years, and has presented on implementing a ticketing system in several sessions. In fact Matt provided his input and experience to BUMC IT prior to our own implementation of FootPrints.
BUMC IT Client Services welcomes Dan Flynn and Charles Jahnke to the team as desktop support specialists. Both Charles and Dan come to us with previous University experience. Dan has been working as a student employee on the BUMC Client Services team for the past 1.5 years and Charles brings his experience from previously working at the IS&T IT Help Center, also in a student employment capacity. We’re looking forward to working with them as official and full time members of the team.
Priscilla Mariano recently joined the Office of Information Technology as our Help Desk Operator. Priscilla comes to us from the Salvation Army where she worked as an IT Assistant. Prior to coming to the US, Priscilla, originally from Zimbabwe, worked as a systems administrator in her home country and more recently as a quality assurance intern for the European Union Office for Trademarks and Designs in Spain. Please join us in welcoming Priscilla!
BUMC IT would like to welcome our newest Desktop Support Specialist, Curtis Teixeira. Curtis comes to us from the School of Public Health’s Department of Environmental Health where he has provided both Mac and PC support for approximately 50 faculty and staff for the past 7 years.
Please join us in welcoming our newest Desktop Support Specialist, Bryan Bettencourt. Bryan has several years of experience supporting users and computers in various environments ranging from hospitals to mobile broadcasting units. Bryan graduated cum laude from Wentworth Institute of Technology with a BS in Computer Engineering Technology.
BUMC IT would like to welcome Matt Reinke to the Systems Analyst/Administrator IT position starting Monday, September 11th. Matt has a degree in Business Administration with concentration in Information Systems and technical work experience in networking and system administration.
The Office of Information Technology is delighted to welcome its newest member, Marco Basta, as the new Application Developer I. Marco previously worked at Teradyne and holds a degree in Computer Science as well as a MS certification. His responsibilities will include developing applications at BUMC.
BUMC IT would like to welcome Karim Kabbara as the Senior Application Developer for the Application Development unit, effective January 6th. After spending a few productive years in application design for the Department of Clinical Epidemiology, Karim is returning to BUMC IT in his new position.