Building Clinician Support Teams

Thomas Barber
Academic rank
Associate Professor
General Internal Medicine
Training name and year attended
Building Clinician Support Teams
Training web link
Brief training description
The Institute for Healthcare Improvement and the Medically Induced Trauma Support Services jointly hosted a 2 day conference entitled “Building a Clinician Peer Support Program.” Presenters from Brigham and Women’s Hospital, the IHI, Johns Hopkins and the University of Missouri Health System provided background on the concept of “second victims” especially after unexpected adverse clinical outcomes: the first victim is the patient who experiences severe morbidity or mortality, and the second may be a health care provider involved in the patient’s care. Data demonstrate that the trauma suffered by this second victim can be enormous, and may result in physical, psychological, emotional, spiritual, and/or professional crises. The conference presented several models of programs that seek to respond at and after adverse events, and to prevent burnout and stress in health! care providers.
What did you learn?
I learned background information about the “second victim” phenomenon and its impact on the culture of healthcare in addition to the individual healthcare worker. Also, I had an opportunity to study three models that are have been well established and studied, and to begin formulating ideas about setting up a program at our institution.
Would you recommend the program? Who could benefit from attending?
Yes. Representatives from hospital administration, risk management, physician and nurse leaders, human resources, residency training program directors, medical school deans, chaplains, social workers, staff interested in wellness and care of the caregiver.
Are you willing to be contacted about the program?
  • Yes

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