Technical Assistance Request

If you are an employee at the Boston University Medical Campus and are having technical difficulties, please fill out the form below and press the “submit” button. A staff member from the Boston University Medical Campus Office of Information Technology Help Desk will respond to your request within three business days.

First Name:

Last Name:

Preferred Method of Contact:

Email Address:

Work Phone:

Mobile/Other Phone:

Dept. Name:

Dept. Location:

Room Number:

Machine ID#:

Machine Type:

Operating System:

Please describe the nature of your difficulty.

Which email client are you using?
Are you an Exchange Mail Service Client?
Has this problem occurred before?
Have you rebooted your computer? Meaning, have you performed a full shutdown and not just a “logoff” and “relogin as a new user”?

If you answered “No” to the previous question, please try rebooting your system before submitting this form.

Remember: There may be fees associated with this request: either a $75/hr or $200 annual service contract, we will let you know if a fee will be required for this request.

Boston University Medical Campus
Information Technology