Request for Services
Request for Services
This web based service is provided as a means to facilitate access to OIT Service Offerings. It is intended for non-critical service requests. Please click on the service you would like to request from the Office of Information Technology. If you have any questions, please contact the Help Desk at bumchelp@bu.edu or call 638-5914.
General Service Request
Request for Technical Assistance
Account Requests
Account creation: BUMC/Exchange Account
Account creation: ACS for Student/Staff/Faculty
Account creation: ACS for Guests
Account creation: UIS Access
Password Change (ACS)
Account Termination: BUMC/Exchange
Instructional Support
BlackBoard: Migrate Site from CourseInfo, Create New Site, Add Users, or Other Issues
CourseInfo: Enroll Individuals (ie Other Instructors, Course Builders,
Students, etc.)
CourseInfo: Requesting a New Site or Copying an Existing Site
CourseInfo: Upload a School of Medicine Roster
Training options at BUMC Overview
Training for web editors
Web Support
Request for New Website
Request for New Web Editor/Administrator Access
Web Editing Services
Web Technical Support and Inquiries
Web Training
Administrative/Other Support
Port activation
Interactive Portable Document Format (iPDF) File Conversion Service
DNS or IP Address Request
Majordomo mailing list creation
Creation of CD or DVD
Restoration of deleted file on the “Y” drive
Consultative Support
Computer Recommendations
Printer Recommendations
Hardware Support
Installation of a new computer
Installation of a new printer or peripheral device
Software Support
SAS (Statistical Software)
Upgrade of software
Installation/upgrade of virus software
Installation of other software
Training Support
Web-Based Training: Access to online learning through ElementK
General Service Request
Technical Assistance Request
