August 31st, 2009
On August 28, 2009, Apple released the latest version of its operating system Snow Leopard. One new feature, enhanced support of Microsoft Exchange, requires Exchange Sever 2007; however, the BUMC server is running Exchange Server 2003. As a result, if you are using a Mac, you should continue to use Microsoft Entourage to check your BUMC Outlook/Exchange e-mail. We are actively taking steps to prepare for the introduction of Exchange Server 2007 later this calendar year.
In addition, our Cisco VPN client is currently NOT compatible with Snow Leopard. You can set up built-in VPN to use instead of the Cisco client. If you are using wireless on campus, you should consider switching to 802.1x, a new way to connect to wireless at BUMC that does not require VPN.
July 7th, 2009
With the May 29th closure of University Computers, the way departments purchase computers have changed. You can now deal directly with the vendor and take advantage of substantial discounts on BU recommended systems. BUMC IT has put together a list of recommendations and directions that will guide you when purchasing computer equipment. Please visit http://www.bumc.bu.edu/bumc-oit/requestforservices/computer-recommendations/.
If you have any questions, always e-mail our Help Desk, or call us at 8-5914.
Thank you!
March 19th, 2009
We are aware of a vulnerability affecting Adobe Acrobat and Adobe Reader. Adobe has release an update that should address this security concern. Please visit http://www.adobe.com/support/security/bulletins/apsb09-04.html and scroll down to the section marked ‘SOLUTION’. You will then download the update for the version you have installed on your computer.
If you only have Adobe Reader and your computer is less than four years old, you may want to consider upgrading to the latest version of Adobe Reader, which is available for free at the website above.
March 3rd, 2009
We are aware of a vulnerability affecting Adobe Acrobat and Adobe Reader. Adobe says a patch will be released in the near future. In the interim, we recommend using caution whenever opening a PDF file. Only open PDF files from sources that you trust.
More information is available at the US Computer Emergency Readiness Team website located at http://www.us-cert.gov/cas/techalerts/TA09-051A.html. If you have any questions, as always, please contact our Help Desk.
October 28th, 2008
Patrick McCarthy
Patrick McCarthy joined the Office of Information technology recently as a Desktop Support Specialist. Patrick graduated from BU in May with a Bachelors in Economics and Mathematics. While a student, Patrick worked at BU’s Personal Computing Support Center (PCSC). Patrick started working at the PCSC in 2005 as a Technical Consultant and later was promoted to Senior Technical Consultant. Please join us in welcoming Patrick!
Priscilla Mariano
Priscilla Mariano recently joined the Office of Information Technology as our Help Desk Operator. Priscilla comes to us from the Salvation Army where she worked as an IT Assistant. Prior to coming to the US, Priscilla, originally from Zimbabwe, worked as a systems administrator in her home country and more recently as a quality assurance intern for the European Union Office for Trademarks and Designs in Spain. Please join us in welcoming Priscilla!
October 24th, 2008
Please check your Outlook calendar for the week of October 27 to ensure that all appointments are listed at the correct time. The dates for Daylight Savings Time (DST) changed in 2007 and Outlook should have been updated at that time.
If you notice that your appointments are off by an hour, you can correct them manually or you can download a tool from Microsoft to scan your calendar. Please feel free to download the Time Zone Data Update Tool. Once you install it, find it in Start -> All Programs -> Microsoft Office Outlook Tools -> Time Zone Daylight Savings Update. Make sure the correct time zone is selected (GMT -05:00) and click OK. It will scan your calendar and fix it if needed.
Additional information can be found on PCSC’s website at http://www.bu.edu/pcsc/dst/.
January 31st, 2008
If you got an e-mail from “upgrade@bu.edu” asking you to supply for you email username and email password appears to be a phishing scheme. We would *never* ask you to e-mail your password. Please just delete the e-mail. As always, if you have an e-mail that is suspect, you can call the Helpdesk to verify if it is legitimate.
November 29th, 2007
…from the “A” building to CrossTown Center at 801 Massachusetts Avenue. The BUMC OIT Help Desk number, 8-5914, will be operational on the move day and emergency situations will be addressed. Essential core services (network and server operations) will continue to function normally. [More]
October 24th, 2007
The Office of Information Technology would like to express its gratitude to Amparo (”Chary”) Ortiz for her service in various capacities within OIT during the past four and a half years. We wish her the best as she continues her career in the School of Public Health at the end of September.
