Operation Gentle Voice

US Office of Minority Health, local agencies in Montgomery County, MD, and NCDMPH

July 27, 2012

In this exercise, the BU HEM program partnered with the United States Office of Minority Health and several Montgomery County, Maryland agencies on a simulated measles outbreak.  The Montgomery County 311 call center was tested on its ability to process calls regarding the outbreak, which included language translation capability. The BU HEM students were role players speaking in their first language, some of which required transfer to the language line.  The Montgomery County Office of Emergency Management participated and the Montgomery County Health and Human Services Department opened its public health command and call-taking center.  The hybrid exercise tested risk communication policies and language interpretation and translation capabilities of the county. The exercise was deemed a success by all who participated.

Op Gentle Voice 2Operation Gentle Voice 1

Photo credit: NCDMPH

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